Facilities Management Assistant

Allscreens Nationwide Ltd; Nottingham; On-site; GBP 17,000 - 22,000; Full time

Job summary

A facilities management assistant position in Nottingham is open with Allscreens Nationwide Ltd. The role involves supporting the Account Manager to manage service delivery and customer satisfaction across multiple area-based sites, including recruitment and training of frontline cleaning staff.

Duties include visiting sites to ensure high service standards, recording inspections, and planning mobile staff coverage for absences. Enhanced DBS is required and pre-employment checks apply.

Qualifications

• Enhanced DBS required.
• Active role in recruitment, retention and training of frontline Cleaning staff.
• Visit customers to review service performance and customer satisfaction.

Responsibilities

• Assist the Account Manager by supporting service delivery and customer satisfaction within area-based sites.
• Plan, review and allocate mobile staff to sites to cover sickness and leave.
• Undertake daily site visits to ensure high service standards and record inspections/audits.

Job description

Facilities management assistant needed in Nottingham, £13.91phPAYE - Reference:1774181

• Enhanced DBS required
• To assist the Account Manager by supporting the management of service delivery and customer satisfaction within a designated number of area-based sites. (Facilities Management Service Level Agreements/Contracts)
• To undertake an active role in the recruitment, retention, and training / development of frontline Building Cleaning employees through application form assessment and interviewing candidates for cleaning and caretaking positions.
• To meet and visit customers to ensure the service is providing high levels of customer satisfaction via discussions and planned meetings to review service performance at agreed and required standards.
• To undertake site visits daily to ensure frontline employees are delivering high service standards and high levels of customer satisfaction. To record visits and provide inspections/audits to aid Account Managers in ensuring service standards are maintained as per contract requirement.
• To plan, review and allocate mobile employees to sites in order to ensure absences occurring through employee sickness , absence and annual leave are covered satisfactorily.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.