Facilities Maintenance Manager

PizzaExpress (Restaurants) Limited; England; On-site; GBP 60,000 - 85,000; Full time

Job summary

PizzaExpress (Restaurants) Limited is seeking a commercially minded Facilities Maintenance Manager to lead maintenance across our restaurant estate, improving uptime and keeping teams serving great pizza without disruption.

You will manage CAFM-based performance, oversee capital plans for ovens, refrigeration and HVAC, and collaborate with GMs and Territory Managers to drive cost-effective, compliant maintenance across the UK and Ireland.

Qualifications

• You’ll have maintenance or facilities management experience in a customer-focused environment.
• You’ll have strong contract and supplier management knowledge.
• You’ll be able to interpret operational information and challenge underperformance.
• You’ll demonstrate commercial decision-making and budgeting awareness.

Responsibilities

• Monitor maintenance activity through CAFM, challenging KPIs and SLAs.
• Maintain the capital investment plan for ovens, refrigeration and HVAC.
• Collaborate with GMs, Territory Managers and Operations teams to prioritise work.
• Oversee major quoted works and CDM-regulated projects.
• Provide updates to stakeholders with contingencies and local workarounds.
• Visit restaurants to understand maintenance challenges and optimise service.
• Support refurbishment projects and new openings with asset lifecycle focus.
• Partner with Finance to support budget planning and control expenditure.

Skills

Contract management

Supplier management

Commercial awareness

Planning & organisation

Stakeholder communication

MS Office

Education

Engineering degree

Building surveying qualification

Tools

CAFM system

Job description

At PizzaExpress, great restaurant experiences depend on everything working as it should. We’re looking for a commercially minded Facilities Maintenance Manager to lead maintenance activity across our restaurant estate, improve equipment uptime and help keep our teams serving great pizza without disruption [Regional M...DP Update | Word]

What you’ll be doing

You’ll become the key point of contact between our operational teams and facilities management service partners, making sure planned, reactive and compliance-related work is completed safely, efficiently, on time and within budget. You’ll focus on improving first-time fixes, identifying preventative maintenance opportunities and reducing restaurant hours lost through maintenance-related closures.

Day to day, you’ll:

• Monitor maintenance activity through our CAFM system, challenging performance against agreed KPIs and SLAs.
• Maintain the capital investment plan for key restaurant assets, including pizza ovens, refrigeration and essential HVAC equipment.
• Work closely with Restaurant General Managers, Territory Managers and the wider Property and Operations teams to prioritise activity and manage business-critical issues.
• Build strong relationships with facilities management partners, contractors, surveyors and external project managers.
• Oversee larger quoted works and restaurant-specific maintenance projects, including activity delivered under CDM regulations.
• Provide clear and regular updates to stakeholders, including practical contingencies and local workarounds where necessary.
• Visit restaurants to understand maintenance challenges and help teams get the best from the available maintenance service.
• Introduce benchmarking and auditing processes that improve performance, value and accountability across the supply chain.
• Support refurbishment projects and new restaurant openings, ensuring maintenance, warranty and asset lifecycle requirements are considered.
• Partner with Finance to support period and annual budget planning and keep maintenance expenditure under control.

What you’ll bring

You’ll have successful maintenance or facilities management experience within a customer-focused environment, alongside a strong understanding of contract and supplier management. You’ll be comfortable interpreting operational information, challenging underperformance and making commercially effective decisions.

You’ll also bring:

• Strong commercial awareness and a track record of delivering against KPIs.
• Good knowledge of the maintenance industry.
• Excellent planning, organisation and prioritisation skills.
• The ability to manage multiple tasks and deadlines.
• Confident communication and influencing skills, including at senior and Board level.
• A proactive approach to identifying opportunities and improving service.
• Strong Microsoft Office skills.
• The flexibility to travel across the UK and Ireland.

A degree or professional qualification in engineering or building surveying, such as RICS or MIOB, would be advantageous but is not essential.

Life at PizzaExpress

We’re looking for someone who can make things happen, think critically and bring people together. You’ll be a collaborative team player who builds confidence, influences effectively and always looks for ways to improve performance. Most importantly, you’ll champion the PizzaExpress vision and values in every decision you make.