Facilities Maintenance & Customer Experience Specialist

CBRE Group, Inc.; Greater London; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a Facilities Management Operative to keep occupied sites safe, clean, and welcoming. You will be the first point of contact for facilities-related issues and work with employees, contractors, and the facilities team to maintain high standards.

This hands-on role requires a proactive approach, strong customer service, and the ability to manage multiple tasks safely and independently while supporting routine inspections and maintenance tasks.

Qualifications

• Experience in facilities, maintenance, building services, or a similar environment (preferred).
• Basic maintenance knowledge across building fabric, plumbing, and electrical systems.
• Strong communication and interpersonal skills.
• Takes pride in delivering excellent customer service.

Responsibilities

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain accurate records.
• Act as a key contact for facilities-related issues, ensuring queries are resolved efficiently.
• Liaise with contractors and the wider facilities team to ensure reactive maintenance tasks are completed.
• Represent the Facilities Management function on-site and deliver exceptional customer service.
• Escalate building or service concerns to the client and management teams when required.
• Carry out routine site inspections, identifying and reporting faults or issues.
• Basic cleaning of kitchen and washroom areas, including replenishing consumables and emptying bins.
• Carry out minor repairs and maintenance tasks, including door hardware and fittings.
• Replace desktop fuses and lamps; check power supplies; inspect distribution board breakers.
• Isolate water supplies; unblock toilets, sinks, and urinals; descale equipment.
• Make simple HVAC adjustments; assist with routine fire alarm testing.
• Complete and update tasks logged through the CAFM system.

Skills

Customer service

Problem solving

Independent multitasking

Professional appearance

Safety awareness

Facilities maintenance experience

Job description

CBRE Group, Inc. is seeking a Facilities Management Operative to keep occupied sites safe, clean, and welcoming. You will be the first point of contact for facilities-related issues and work with employees, contractors, and the facilities team to maintain high standards.

This hands-on role requires a proactive approach, strong customer service, and the ability to manage multiple tasks safely and independently while supporting routine inspections and maintenance tasks.