Facilities Maintenance Coordinator

Streamline Services Consultancy Limited; Basildon; On-site; GBP 30,000 - 35,000; Full time

Job summary

Streamline Recruitment in Basildon is seeking a Maintenance Coordinator to join a busy maintenance team. You will log requests, allocate jobs to contractors, and support the Helpdesk Manager with day-to-day operations.

The role requires strong organisational and communication skills, with the ability to manage multiple tasks, maintain records, and use client portals and IT systems. Monday–Friday, offices Basildon, with paid overtime for out-of-hours cover.

Qualifications

• Experience in maintenance coordination, facilities management, or busy helpdesk is advantageous.
• Strong organisational skills to manage multiple jobs and priorities.
• Excellent communication with clients, contractors and suppliers.
• Good attention to detail and ability to maintain accurate records.
• Proficient with computer systems, databases and online portals.
• Proactive problem-solving with ability to follow up on tasks and progress.

Responsibilities

• Coordinate day-to-day running of the maintenance helpdesk and support the team.
• Receive, log and process maintenance requests via phone, email and client portals.
• Allocate jobs to appropriate contractors and trades.
• Arrange contractor appointments, raise purchase orders and coordinate permits.
• Manage planned preventative maintenance (PPM) schedules and reactive work.
• Prepare client reports and keep stakeholders updated on progress.

Skills

Organisation

Communication

Attention to detail

Multi-tasking

Job description

Streamline Recruitment are currently seeking an organised and proactive Maintenance Coordinator to join an established team based in Basildon. This is an excellent opportunity for someone with strong administrative and coordination skills, ideally with experience in maintenance, facilities management or a busy helpdesk environment.

Key Responsibilities

• Coordinate the day-to-day running of the maintenance helpdesk, supporting the wider team and reporting to the Helpdesk Manager.
• Receive, log and process maintenance requests via telephone, email and client portals.
• Accurately record and allocate jobs through the system, ensuring the appropriate contractors and trades are assigned.
• Arrange contractor appointments, raise purchase orders and coordinate permits where required.
• Manage planned preventative maintenance (PPM) schedules, including compliance-related works and any associated reactive maintenance.
• Liaise with contractors and suppliers to obtain job updates, quotations and completion information.
• Maintain accurate records across internal systems and client portals, ensuring all updates are recorded promptly.
• Assist with estimating additional works and coordinating quotations through to the next stage.
• Monitor outstanding jobs, follow up on progress and ensure work orders are closed correctly.
• Prepare and issue client reports, providing clear and accurate updates on maintenance activity.
• Keep Account Coordinators informed of progress, outstanding works and any potential issues.
• Attend client meetings when required and help maintain strong working relationships.
• Participate in the weekday out-of-hours rota when required, with occasional weekend cover available on a paid overtime basis.
• Provide wider helpdesk and administrative support to ensure the smooth delivery of maintenance services.

The Ideal Candidate

• Previous experience in a maintenance coordination, facilities management, helpdesk or similar administrative role would be advantageous.
• Strong organisational skills with the ability to manage multiple jobs and competing priorities.
• Excellent communication skills, with confidence liaising with clients, contractors and suppliers.
• Good attention to detail and the ability to maintain accurate records.
• Comfortable using computer systems, databases and online portals.
• A proactive approach to problem-solving, with the ability to follow up on outstanding tasks and ensure jobs progress.
• A reliable team player who can work effectively in a busy, service-driven environment.

Working Hours

Monday to Friday, 08:30–17:30, office-based in Basildon. Participation in out-of-hours cover would be required, with weekend overtime paid where applicable.

Monday – Friday 08:30-17:00.

£30-35K