Facilities Helpdesk Administrator

CBW Staffing Solutions Ltd; Wickford; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Overtime opportunities

Descripción de la vacante

CBW Staffing Solutions Ltd is seeking a Facilities & Maintenance Helpdesk Administrator for their Wickford office. You will join a busy Help Desk team, coordinating maintenance works from initial instruction through to completion, scheduling tasks and liaising with clients, contractors and suppliers.

This full-time, office-based role runs Monday to Friday, 8:30am to 5:00pm, with overtime; opportunities for training and career progression within a well-established facilities and maintenance

Formación

• Experience in facilities management, maintenance coordination or Help Desk
• Strong organisational and time-management skills
• Experience using CAFM systems or willingness to be trained

Responsabilidades

• Log and update work requests accurately within the CAFM system.
• Allocate maintenance jobs to trades, contractors and suppliers.
• Coordinate appointments and site access with clients, contractors and suppliers.
• Monitor progress from instruction to completion within timescales.
• Maintain detailed job notes throughout each work order.
• Raise purchase orders and arrange permits and RAMS.
• Upload relevant documentation to CAFM system and client portals.
• Provide daily support to the Help Desk team.

Conocimientos

Facilities management

Help Desk

Time management

Microsoft Office

Communication

Problem solving

Herramientas

CAFM systems

Descripción del empleo

Facilities & Maintenance Helpdesk Administrator- Wickford Essex- Full Time Office Based

My client, a well-established facilities and maintenance provider, is looking for an experienced Facilities & Maintenance Administrator to join their busy Help Desk team based in Wickford, Essex.

This is an excellent opportunity for an experienced professional with a background in facilities management, maintenance coordination or Help Desk operations to join a successful and supportive organisation, with opportunities for development and career progression.

Reporting to the Help Desk Manager, you will play a key role in coordinating maintenance works from initial instruction through to completion. You will be responsible for scheduling works, liaising with clients, contractors and suppliers, monitoring outstanding jobs and ensuring all systems and records are accurate and up to date.

Monday to Friday, 8:30am – 5:00pm

Full-time

Office-based

Wickford, Essex

Overtime available and must be willing to work occasional Out of Hours - Paid as overtime

Key Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Log and update work requests accurately within the CAFM system.
• Allocate reactive and planned maintenance jobs to the appropriate trades, contractors and suppliers.
• Coordinate appointments and arrange site access with clients, contractors and suppliers.
• Monitor jobs from initial instruction through to completion, ensuring works are progressed within agreed timescales.
• Maintain accurate and detailed job notes throughout the lifecycle of each work order.
• Liaise with suppliers and contractors to obtain quotations, provide updates and chase outstanding works.
• Raise purchase orders and arrange required permits, RAMS and supporting documentation.
• Ensure quotations, job updates, reports and relevant documentation are uploaded accurately to the CAFM system and client portals.
• Coordinate Maintenance and Electrical PPM works, ensuring schedules and client requirements are met.
• Monitor outstanding works and proactively follow up on any delays or issues.
• Provide support to the wider Help Desk team with day-to-day operational requirements.
• Work collaboratively with colleagues and participate in cross-training to ensure effective team coverage.

Skills & Experience

• Previous experience within a facilities management, maintenance, Help Desk or service coordination environment.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Experience using CAFM systems would be advantageous, although training can be provided.
• Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• A professional and customer-focused approach.
• Ability to work independently while also contributing effectively as part of a team.
• Proactive approach with the ability to take ownership of tasks and see them through to completion.

What’s on Offer

• £35,000 per annum
• Overtime opportunities
• Monday to Friday, office-based position
• Training and ongoing development
• Career progression opportunities
• Supportive and collaborative working environment
• Opportunity to join a well-established facilities and maintenance organisation