Facilities Helpdesk & Workplace Experience Coordinator

Arup; Camden Town; Presencial; GBP 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit Share

Descripción de la vacante

Arup is seeking a Workplace and Facilities Helpdesk Coordinator to provide frontline support for colleagues and vendors. You will help maintain a high-quality workplace experience and manage day-to-day helpdesk tasks, conferences, catering and events, while building strong relationships with internal stakeholders.

The role requires a proactive communicator with strong time management, attention to detail, and a customer-first mindset across a busy office environment in London.

Formación

• Experience in a Workplace and Facilities Management team.
• Demonstrates a commitment to delivering outstanding customer service.
• Professional, friendly and polite telephone manner.
• Clear, concise, accurate communicator (written and verbal).
• Ability to work with people at all levels and manage difficult situations.
• Excellent time management and multi-tasking.
• Attention to detail and problem solving.
• IT literate in MS applications and able to learn new software.

Responsabilidades

• Serve as a primary point of contact for colleagues and facilities vendors.
• Ensure the site meets business requirements while delivering an excellent customer experience.
• Coordinate events and hospitality from enquiry to delivery and follow-up.
• Coordinate venue setup, catering, AV, security and other operations.
• Update the business using various forms of comms (social media, newsletters, posters).
• Handle switchboard and helpdesk tasks; logging, receiving and assigning requests.

Conocimientos

Facilities management

Customer service

Telephone etiquette

Clear communicator

MS Office

Reporting

Herramientas

MS Office

Descripción del empleo

Arup is seeking a Workplace and Facilities Helpdesk Coordinator to provide frontline support for colleagues and vendors. You will help maintain a high-quality workplace experience and manage day-to-day helpdesk tasks, conferences, catering and events, while building strong relationships with internal stakeholders.

The role requires a proactive communicator with strong time management, attention to detail, and a customer-first mindset across a busy office environment in London.