Facilities & Workplace Experience Coordinator

Arup; England; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Profit Share

Job summary

Arup is seeking a Workplace and Facilities Management Helpdesk professional to deliver exceptional support to colleagues and guests. You will be the primary contact for offices and vendors, ensuring service delivery aligns with business needs and Arup’s standards.

You will coordinate events, manage conferencing and catering, and maintain a safe, well-kept workplace while building strong relationships with stakeholders across the organisation.

Qualifications

• Experience in a Workplace and Facilities Management team.
• Strong customer service and communication skills.
• Professional, friendly telephone manner.
• Clear written and verbal communication.
• Ability to work with colleagues at all levels.
• Excellent time management and multi-tasking.
• IT literate with MS Office.
• Ability to create and analyse reports.
• Ownership of customer journey and follow-up.
• Know when to upscale and how.

Responsibilities

• Serve as a primary point of contact for colleagues and facilities vendors.
• Ensure sites meet business requirements while delivering excellent customer experience.
• Maintain the office to ensure it is consistently well kept.
• Conduct regular floor inspections and curate spaces.
• Maintain relationships with stakeholders and resolve issues promptly.
• Handle switchboard and email communications.
• Log and assign Helpdesk tasks.
• Coordinate conferencing and catering (Condeco).
• Plan and execute events from enquiry to delivery and follow-up.
• Oversee venue setup, catering, AV, security, cleaning and risk docs.
• Provide on-day event support and capture feedback.

Skills

Facilities Helpdesk

Customer Service

Telephone Manner

Communication Skills

Time Management

MS Office

Reporting

Event Coordination

Vendor Management

RAMS Review

Education

IOSH Qualified

First Aid at Work

Fire Marshal Experience

Tools

Condeco

Job description

Arup is seeking a Workplace and Facilities Management Helpdesk professional to deliver exceptional support to colleagues and guests. You will be the primary contact for offices and vendors, ensuring service delivery aligns with business needs and Arup’s standards.

You will coordinate events, manage conferencing and catering, and maintain a safe, well-kept workplace while building strong relationships with stakeholders across the organisation.