Facilities Helpdesk Supervisor

Apleona UK; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in facilities management is seeking a Facilities Helpdesk Supervisor in Motherwell. This role involves managing helpdesk functions, supporting staff, and ensuring excellent customer service. Ideal candidates will have experience in team management and customer service, along with knowledge of facilities management. Join us for a rewarding opportunity with comprehensive training and a supportive team environment.

Benefits

22 Holiday Days plus Bank Holidays

Employee discounts via Perkbox

Cycle to work scheme

Access to a virtual GP

Access to a health & wellbeing app

Qualifications

• Experience in managing teams in a Helpdesk setting.
• Intermediate level of Word/Excel.

Responsibilities

• Manage day-to-day helpdesk functions and workflows.
• Provide support and training for helpdesk administrators.
• Maintain relationships with internal and external stakeholders.

Skills

Customer Service

Team Management

Communication

Tools

CAFM Systems

Word

Excel

Job description

The details for the selected vacancy are shown below.

• Advert Title Facilities Helpdesk Supervisor
• Advert Text

  Facilities Helpdesk Supervisor

  Location – Motherwell, ML1 1RU

  Hours – Monday - Friday, 8:00am – 17:00pm

  • Salary – up to £30,000 pa
  • 22 Holiday Days plus Bank Holidays
  • Employee discounts via Perkbox
  • Cycle to work scheme
  • Access to a virtual GP
  • Access to a health & wellbeing app

  We’re currently looking to recruit aFacilities Helpdesk Supervisorto help manage the day to day helpdesk functions. Working closely with the Helpdesk Manager, you will monitor and control the helpdesk workflows, providing support to helpdesk administrators, identifying and implementing process improvements. You will be responsible for managing staff rotas, ensuring full desk coverage and provide support and training with any performance issues within the team.

  In addition, you will establish and maintain excellent relationships with the relevant internal and external stakeholders, as well as developing regular helpdesk reporting to manage helpdesk job flow ensuring work orders are kept up to date, progress and completed within client agreed SLAs.

  As an Apleona Facilities Helpdesk Supervisor, we’re looking for:

  • Computer literate and intermediate level of Word/Excel
  • Experience in the use of CAFM systems
  • Experience of delivering excellent customer service by telephone and email
  • Experience of managing teams in a Helpdesk setting
  • Knowledge of and understanding in the Facilities management industry

  In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team.

  Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.

  Don’t miss this opportunity, apply now!