Enable job alerts via email!

Service Desk Analyst

Intec Select

Greenhithe

On-site

GBP 25,000 - 30,000

Full time

Today

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An exciting opportunity has arisen with an award-winning IT Managed Service Provider for a 1st Line Support Engineer. The role involves providing excellent customer service and technical support in a fast-paced environment, ensuring client satisfaction and effective issue resolution.

Benefits

Support with Certifications

Excellent benefits

Qualifications

Experience in a fast-paced environment.
Ability to work to tight deadlines.

Responsibilities

Responding to inbound calls effectively.
Providing 1st line technical support.
Managing and working to internal and customer SLAs.

Skills

Customer-facing experience

Analytical problem solver

Communication

Tools

Active Directory

MS Windows

Office 365

This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Intec Select

Unlocking Growth for AI Startups and Scale-Ups with Top Talent

Overview:

An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.

Role & Responsibilities:

Responding to inbound calls effectively
Logging customer issues, queries and requests into the internal ticket management system
Providing 1st line Server, Network & Desktop technical support
Conducting hardware configurations and software installations
Managing and working to internal and customer SLA's, escalating problems when necessary
Creating and maintaining infrastructure documentation tailored to individual clients needs
Taking proactive end-to-end ownership to resolve issues when they arise
Managing client expectations through clear communication
Active Directory
MS Windows
Office 365
Customer-facing experience
Confident working to client Service Level Agreements (SLAs)
Experience working in a broader service delivery function
Able to confidently support multi-site clients
An analytical problem solver who can work autonomously

Package:

Salary up to £30,000
Support with Certifications
Many more excellent benefits

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at Intec Select by 2x