Customer Service Team Leader

TN United Kingdom; Linwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance the atmosphere in their betting shops. This role involves leading a team, engaging with customers, and ensuring high service standards. You'll enjoy comprehensive training, competitive benefits, and opportunities for career progression. With a focus on personal development, this position offers a supportive environment where your contributions will be valued. If you're passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

28 days holiday plus birthday off

Quarterly performance bonus

Pension plan with 4% match

Discounts in high street shops

Discounted travel card

Best-in-class training program

Qualifications

• Must be 18+ and possess supervisory experience.
• Strong interpersonal skills and a positive attitude are essential.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Engage with customers and ensure the best experience.
• Maintain high standards and achieve shop targets.

Skills

Supervisory Experience

Customer Service

Interpersonal Skills

Empathy Skills

Team Leadership

Job description

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For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

You will be responsible for:

This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (., visual displays)
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What do you need to be successful?

• Aged 18+ (it’s a legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Compensation: We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.
• Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
• Career prospects. If you want to progress even further (., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
• Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions to 4%.
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.