Facilities Helpdesk & Safety Support Specialist

Mitie Group plc.; Tendring; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie Group plc seeks a Customer Service Assistant to join the Total Security Management Team on-site with one of our prestigious customers. The role reports to the Operations Manager and focuses on delivering a first-class service, supporting SLAs, and handling site operations and communications.

You will be part of a team ensuring safety, accessibility and smooth daily activities, with responsibilities ranging from post handling to assisting with PEEPs and basic IT/AV explanations.

Qualifications

• Customer service experience in a team-based environment.
• Proficient in Word, Excel and Outlook for daily tasks.
• Clear understanding of Health & Safety practices.
• Possess or be able to obtain a valid SIA licence.

Responsibilities

• Deliver first-class service within the facility as part of a team.
• Support Service Level Agreement by carrying out Site Support activities.
• Handle customer requests efficiently and effectively.
• Provide labour support for out-of-hours events.
• Process internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures and review procedures.
• Assist with PEPPs for less-abled guests and explain AV/IT systems to customers.

Skills

Customer service

Teamwork

Communication skills

Computer literacy

Health & Safety awareness

SIA licence/ability to obtain

Tools

Word

Excel

Outlook

Job description

Mitie Group plc seeks a Customer Service Assistant to join the Total Security Management Team on-site with one of our prestigious customers. The role reports to the Operations Manager and focuses on delivering a first-class service, supporting SLAs, and handling site operations and communications.

You will be part of a team ensuring safety, accessibility and smooth daily activities, with responsibilities ranging from post handling to assisting with PEEPs and basic IT/AV explanations.