Facilities Helpdesk Operator - Shift

Equans; Birmingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee Assistance Program

Job summary

EQUANS is recruiting for a Facilities Helpdesk Operator (Shift) based at Queen Elizabeth Hospital, Birmingham. This full-time, 35-hour-per-week role operates on a 4-on/4-off day and night shift pattern, with a competitive salary and benefits package.

You will log, plan, and dispatch all helpdesk work, act as first point of contact for service requests, and support the Birmingham Hospitals project with accurate data and reporting. DBS checks apply where required.

Qualifications

• Excellent communication skills and clear written/oral contact.
• Experience handling helpdesk calls and prioritising requests.
• Able to plan, prioritise and allocate work efficiently.
• Self-disciplined and able to work on own initiative.

Responsibilities

• Input and prioritise service requests from users via verbal/electronic channels.
• Dispatch and close down reactive work orders.
• Prepare and issue Planned Maintenance Work Orders and close them when complete.
• Maintain workflow records and assist in data entry and reporting.

Skills

Communication

Helpdesk processing

Planning

Self-discipline

Flexibility

Maximo

Tools

Maximo

Job description

Job: Support Functions Admin Support Contract type: Permanent Schedule: Full-Time Location: Birmingham United Kingdom Offer ID: 92504EQUANS is looking for a Facilities Helpdesk Operator - Shift to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full-time shift based role working 35 hours per week, on a 4 on 4 off shift pattern of days and nights. On offer is a competitive salary, shift allowance and benefits package.Shift patterns are as follows:07:00 - 17:00 x 4; 4 rest days; 11:00 - 21:00 x 4 ; 4 rest days, 21:00 - 07:00; 4 rest daysReporting to the Workflow Supervisor, you will be responsible for receiving, logging, and updating Workflow requests, whilst ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk.The Helpdesk Operators play a Crucial role within the Birmingham Hospitals project, they are responsible for planning and dispatch all work that comes through the helpdesk and will be the first point of contact for all customers requesting repairs for any service we provide.What will you deliver?Input & prioritisation of Service Requests from Users via verbal and electronic methods.Dispatching and closing down of reactive work orders.Preparation and issue of Planned Maintenance Work Orders.Closing down of Planned Maintenance Work Orders.Assist in the maintenance of Workflow records & filing system.Assign work, monitor and follow up Subcontractor Works.Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.Purchase Requisition and Ordering processing for materials and Subcontractors.Control & monitor flow of all job requests.Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.What can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you?Excellent communication skills.Skilled in Helpdesk call processing.An effective communicator both written & oral.Able to plan, prioritise and allocate work.Self-disciplined and able to work on own initiative.Flexible and adaptable approach to work.Preferably Maximo trained, however job specific training can be provided.This role includes a Standard DBS check therefore ability to pass is essential.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.