Facilities Helpdesk Administrator - Shift

Equans; Chelmsford; Presencial; GBP 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

24 days leave

Life insurance

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Referral rewards

EAP

Learning opportunities

Resumo da oferta

Equans, a facilities management provider, is seeking a Facilities Helpdesk Administrator at Broomfield Hospital in Chelmsford. The role is full-time (37.5 hours) with a rotating 3-week shift pattern across days and nights, including bank holidays.

You will log jobs in MAXIMO, keep customers updated on progress, and provide essential admin support to the helpdesk team. Ideal candidates will have experience in a similar role, strong communication, and solid IT skills including Microsoft Office.

Qualificações

• Experience in a similar role preferred.
• Strong communicator with the ability to liaise with colleagues and clients.
• Excellent administration, organisational and problem-solving skills.
• Good IT skills with experience of Microsoft Office.

Responsabilidades

• Respond to calls and log jobs onto the MAXIMO system.
• Provide updates to clients on progress of requests.
• Offer general administration support to the Helpdesk team.
• Support a rotating shift pattern and collaborate with colleagues to deliver a seamless service.

Conhecimentos

Communication

Administration

Organisation

Problem-solving

Ferramentas

MAXIMO

Descrição da oferta de emprego

Job: Support Functions Admin Support Contract type: Permanent Schedule: Full-Time Location: Chelmsford United Kingdom Offer ID: 92663Equans currently has an exciting opportunity for a Facilities Helpdesk Administrator - Shift to join our helpdesk team at Broomfield Hospital in Chelmsford. This is a full-time permanent role working 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays.What will you deliver?Reporting to the Helpdesk SupervisorTo provide a proactive and professional FM Helpdesk service to our client at Broomfield HospitalTo respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)To provide updates and feedback to customers regarding the progress of their requestsTo provide general administration supportWorking 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays.Who are you?Ideally, will have experience in a similar roleWill be a strong communicator with the ability to liaise with colleagues and clientsWill be a committed team playerWill have excellent administration, organisational and problem-solving skillsWill have a good working knowledge of IT with experience of using Microsoft OfficeWhat can we offer you?24 days annual leave (+ public holidays)Life Cover equivalent to X1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What’s next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.