Facilities Helpdesk Operator: First-Contact & CAFM

Harrods; Knightsbridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Subsidised medical and dental cover

Discounted gym membership

More

Job summary

Harrods is seeking a Facilities Helpdesk Operative in our Knightsbridge store to be the first point of contact for Facilities & Engineering queries. You will log tasks in Planon, coordinate service requests with vendors, and keep colleagues informed with timely updates.

This fixed term contract runs from ASAP to 1 February 2027 and involves early/late shifts, weekends and bank holidays. A customer-focused approach and strong communication are essential.

Qualifications

• You will be highly customer-focused with excellent communication skills and a professional phone manner.
• You thrive in a fast-paced environment, taking ownership of tasks and ensuring follow-up to completion.
• Experience with CAFM systems like Planon is a plus.

Responsibilities

• Acting as the first point of contact for all Facilities & Engineering inquiries.
• Logging and allocating tasks in the CAFM system, ensuring accuracy and efficiency.
• Providing regular updates and escalating urgent matters to Duty Management.
• Liaising with vendors and coordinating service requests.
• Conducting regular floor walks to identify and report maintenance needs.
• Supporting ad-hoc projects and contributing to process improvements.

Skills

Customer-focused

Communication skills

Phone manner

Planon CAFM

Tools

Planon CAFM

Job description

Harrods is seeking a Facilities Helpdesk Operative in our Knightsbridge store to be the first point of contact for Facilities & Engineering queries. You will log tasks in Planon, coordinate service requests with vendors, and keep colleagues informed with timely updates.

This fixed term contract runs from ASAP to 1 February 2027 and involves early/late shifts, weekends and bank holidays. A customer-focused approach and strong communication are essential.