Facilities Helpdesk Operative

Equans; Smethwick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Employee referral rewards

Job summary

Equans is seeking a Facilities Helpdesk Operator to join the team at The Midland Metropolitan University Hospital in Smethwick. This full-time role supports the helpdesk with 37.5 hours weekly across rotating shifts and involves logging requests, scheduling engineers, and ensuring SLA adherence.

You will handle calls and emails, log work orders in CAFM, and assist with procurement and invoicing processes using Coupa/Maximo.

Qualifications

• 5 GCSEs at Grade C/4 or above/equivalent.
• Experience in FM/Technical environment is advantageous.
• Good interpersonal and telephone skills.
• Strong IT skills and knowledge of MS Office.
• Familiarity with CAFM and finance systems (Coupa/Maximo) is desirable.

Responsibilities

• Manage job flow: receive calls, log, assign to engineers/sub-contractors, schedule, chase attendance and close jobs within SLA.
• First point of contact for calls and emails; interpret and log work orders.
• Input work orders into CAFM; apply SLAs and set customer expectations.
• Assist with generating purchase orders for Reactive/Quoted works and minor projects.
• Process invoices: 3-way match, validate figures, resolve discrepancies with suppliers.

Skills

GCSEs C/4

Interpersonal skills

IT skills

Telephone manner

Prioritisation

Office suite

Education

GCSEs grade C/4 or above

Tools

CAFM

Coupa

Maximo

Job description

Job: Support Functions Admin Support Contract type: Permanent Schedule: Full-Time Location: Smethwick United Kingdom Offer ID: 92891Equans is looking for a Facilities Helpdesk Operator to join our helpdesk team at The Midland Metropolitan University Hospital in Smethwick, Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week, Monday to Friday on the following weekly rotating shift pattern: 0700-1500 / 1100-1900 / 0900-1700. On offer is a competitive salary and benefits package.What will you deliver?Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobsActively manage job flow by reviewing open work and chasing the relevant party for updates to ensure completion with the required SLAAllocate jobs appropriately in order to avoid SAL failures and to actively jeopardy manage all jobsFirst point of contact for incoming telephone calls and service requests received by telephone and e-mailInterpret and log work order requests, inputting details into an CAFM systemUnderstand, identify and apply the SLA for each service request and set expectation with customer, prioritising jobs appropriatelySupport management with the collation of accurate and punctual regular reports as requiredAssist with generating purchase orders for Reactive/Quoted works, Minor Works and PPM using purchasing system (Coupa)Invoice and credit approvals – 3 Way Match, Quality checking invoice/credit for correct value and matching information to the PO, dispute discrepancies with subcontractor or suppliers. Chase appropriate party for supporting information if not in placeLiaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management teamEnsure compliance with statutory and company procedures, across all functionsWhat can we offer you?On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?5 GCSEs at Grade C/4 or above/equivalentExperience of working within a FM/Technical environment would be an advantage, but not essentialGood interpersonal skills & telephone mannerMail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronicallyBeing able to work in an efficient and accurate manner, prioritising your workload to ensure that all deadlines are metStrong IT skills including full range of Microsoft applications (Office, Word, Excel)Knowledge of CAFM and Finance systems (Coupa, Maximo) is desirableGood written and oral communicationsThis role includes a DBS Basic check therefore ability to pass is essential.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What's next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.