Facilities Helpdesk Administrator - 3 on 3 off

Equans; Chelmsford; On-site; GBP 24,000 - 28,000; Full time

Job summary

Equans is seeking a Facilities Helpdesk Administrator to join our team at Broomfield Hospital, Chelmsford on a permanent basis. The role supports a 24/7 FM Helpdesk with 12-hour shifts in a 3-on/3-off pattern, including weekends and bank holidays.

You will log jobs in MAXIMO, provide updates to customers, and perform general administrative duties while delivering high-quality service. The position requires strong IT skills and the ability to pass a Basic DBS check.

Qualifications

• Strong communicator with the ability to liaise with colleagues and clients.
• Committed team player with excellent administration, organisational and problem-solving skills.
• Good working knowledge of IT with experience of using Microsoft Office.
• Role requires ability to pass a Basic DBS check.

Responsibilities

• Provide proactive helpdesk support as part of the 24/7 FM Helpdesk at Broomfield Hospital.
• Log calls and update customers on progress using the MAXIMO system.
• Carry out general administrative tasks to support the Helpdesk team.

Skills

Communication

Teamwork

Organisational skills

Problem solving

Administration

Tools

Microsoft Office

Job description

Job: Support Functions Admin Support Contract type: Permanent Schedule: Full-Time Location: Chelmsford United Kingdom Offer ID: 92722Equans is looking for a Facilities Helpdesk Administrator to join our team based at Broomfield Hospital, Chelmsford on a permanent basis. This is a full time role working an average of 40 hours per week, 3 on 3 off, DAYS & NIGHTS. On offer is a competitive salary and benefits package.Role PreviewYou will support the Helpdesk in providing an effective, flexible 24 hour Helpdesk Service to Broomfield Hospital capable of coping with varying demands whilst providing a high level of customer care. You will work rotating shift pattern of 12 hours shifts 3 on and 3 off including Saturday and Sundays and all bank holidays.Please note before applying - This role is a 3 on 3 off work pattern of days and nights (7am to 7pm) & (7pm to 7am). If the second 07-19 falls on a Saturday or Sunday then this is not worked. The hours owed are then used to cover annual leave a sickness.Due to the nature of the client this is a 24/7 contract working all bank holidays including over Christmas . If you are not able to work these, please do not apply.What will you deliver?Reporting to the Helpdesk SupervisorTo provide a proactive and professional FM Helpdesk service to our client at Broomfield HospitalTo respond to calls and log jobs onto the computerised facilities management software system (MAXIMO)To provide updates and feedback to customers regarding the progress of their requestsTo provide general administration supportWorking 37.5 hours per week, Monday to Friday on a rotating 3 week shift pattern of days and nights: 6am to 2pm, 2pm to 10pm and 10pm to 6am including all bank holidays.What can we offer you?On offer is a competitive salary and benefit package, which includes;24 days annual leave (+ public holidays)Life Cover equivalent to X1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeHoliday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you?Previous experience working on a helpdesk would be preferred but not essential.Will be a strong communicator with the ability to liaise with colleagues and clientsWill be a committed team playerWill have excellent administration, organisational and problem-solving skillsWill have a good working knowledge of IT with experience of using Microsoft OfficeThis role includes a Basic DBS check therefore ability to pass is essential.Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.What’s next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.\"The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.