Facilities Maintenance Scheduler — Fast-Paced FM Helpdesk

CBW Staffing Solutions; Greater London; Hybrid; GBP 24,000 - 40,000; Full time

Job summary

CBW Staffing Solutions is hiring a Maintenance Scheduler for a Facilities Management provider in London, Liverpool Street. The role is office-based, Mon-Fri, 08:00–17:00, permanent, paying up to £40,000 per year.

You will handle calls, manage the FM Helpdesk inbox, schedule maintenance, assign tasks to engineers, and process PPM and reactive visits using CAFM systems. Excellent IT and communication skills are required.

Qualifications

• Previous Helpdesk experience within Facilities Management/Construction
• Strong general administrative background
• Working knowledge of CAFM systems (Concept or similar)
• Confident IT skills including Microsoft Office
• Strong communication and organisational skills

Responsibilities

• Handling incoming and outgoing calls to support the facilities function in a professional manner
• Managing and maintaining the FM Helpdesk inbox
• Scheduling reactive maintenance call-outs and prioritising urgent requests
• Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
• Raising and processing purchase orders and supporting invoice administration
• Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
• Accurately inputting and updating data within the CAFM system
• Assigning tasks via CAFM (Concept or similar system)
• Raising corrective maintenance tasks following completed PPM visits
• Supporting Office and Contract Managers with general administrative duties
• Responding to queries from engineers, clients, and management
• Organising daily workload to ensure service level agreements are met

Skills

Helpdesk experience

Facilities Mgmt

Administrative skills

Microsoft Office

Communication skills

Tools

CAFM Systems

Concept

Job description

CBW Staffing Solutions is hiring a Maintenance Scheduler for a Facilities Management provider in London, Liverpool Street. The role is office-based, Mon-Fri, 08:00–17:00, permanent, paying up to £40,000 per year.

You will handle calls, manage the FM Helpdesk inbox, schedule maintenance, assign tasks to engineers, and process PPM and reactive visits using CAFM systems. Excellent IT and communication skills are required.