Helpdesk Coordinator: CAFM & Facilities Support

CBRE Group, Inc.; Leeds; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

CBRE Leeds is seeking a Helpdesk Coordinator to deliver first-class facilities support from our Leeds site. You will handle CAFM-driven maintenance requests and act as the frontline contact for end users.

Working with the Facilities team and Lead Engineer, you will prioritise tasks, update reports, and help ensure service excellence across the building. This role requires accuracy, organization and proactive communication to meet client expectations.

Qualifications

• Experience operating CAFM systems and handling PM/Reactive maintenance requests.
• Strong customer service and communication skills.
• Ability to generate reports and liaise with engineers and contracts.

Responsibilities

• Manage CAFM system on site with PM records, reactives, and reporting.
• Answer calls and emails promptly.
• Ensure correct priority/engineer assignment for reactive requests.
• Maintain communication between Facilities Team and end users.
• Coordinate with Lead Engineer and Ops Manager.
• Review subcontractor performance via Ariba.
• Identify innovations to improve service.

Skills

CAFM system

Customer service

Communication

Report writing

Tools

Ariba

Job description

CBRE Leeds is seeking a Helpdesk Coordinator to deliver first-class facilities support from our Leeds site. You will handle CAFM-driven maintenance requests and act as the frontline contact for end users.

Working with the Facilities team and Lead Engineer, you will prioritise tasks, update reports, and help ensure service excellence across the building. This role requires accuracy, organization and proactive communication to meet client expectations.