Facilities Helpdesk Coordinator

Mecsia; Larkhill; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Wellbeing support

25 days annual leave

Job summary

Phosters in Kidderminster is seeking a proactive Helpdesk Operative to join our professional support team. You will be the first point of contact for colleagues and clients, providing guidance and troubleshooting across a range of queries.

You will log requests, prioritise tasks, and coordinate reactive and planned maintenance, updating records in our systems to keep job statuses visible. A structured training programme supports ongoing development and a 5 month Probationary Period applies.

Qualifications

• Strong communication skills and a customer-focused attitude.
• Ability to stay organised while handling a high volume of queries.
• Experience in helpdesk, coordination or facilities environments is desirable.

Responsibilities

• Log requests accurately and assess priorities.
• Provide clear guidance or troubleshooting to colleagues, clients and contractors.
• Coordinate reactive and planned maintenance tasks and allocate to teams or contractors.
• Update records in relevant systems to maintain visibility of job statuses.

Skills

Communication skills

Customer-focused

Organisation

Microsoft 365

Scheduling platforms

Helpdesk experience

Coordination

Tools

Microsoft 365

Job description

Phosters in Kidderminster is seeking a proactive Helpdesk Operative to join our professional support team. You will be the first point of contact for colleagues and clients, providing guidance and troubleshooting across a range of queries.

You will log requests, prioritise tasks, and coordinate reactive and planned maintenance, updating records in our systems to keep job statuses visible. A structured training programme supports ongoing development and a 5 month Probationary Period applies.