Proactive Helpdesk & Scheduling Specialist

Cambridge Maintenance Services; Larkhill; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Wellbeing support

25 days annual leave

Job summary

Phosters is seeking a proactive Helpdesk Operative to be the first point of contact for colleagues and clients. You will troubleshoot, guide on issues, and coordinate maintenance tasks while maintaining clear records and effective scheduling.

The role requires strong communication, organisational skills, and a calm, solutions‑driven approach to ensure service levels are met. Training and development are available within a dynamic environment.

Qualifications

• Strong communication and a customer‑focused attitude
• Ability to stay organised while handling high volumes of queries
• Logging requests accurately and prioritising effectively
• Experience with Microsoft 365 and scheduling platforms is beneficial

Responsibilities

• Log requests accurately, assess priorities and provide clear guidance to colleagues and clients
• Coordinate reactive and planned maintenance tasks, allocating to the right teams
• Plan, schedule and book appointments, monitor progress and update records in the system

Skills

Communication

Customer focus

Organisation

Microsoft 365

Scheduling tools

Tools

Microsoft 365

Job description

Phosters is seeking a proactive Helpdesk Operative to be the first point of contact for colleagues and clients. You will troubleshoot, guide on issues, and coordinate maintenance tasks while maintaining clear records and effective scheduling.

The role requires strong communication, organisational skills, and a calm, solutions‑driven approach to ensure service levels are met. Training and development are available within a dynamic environment.