Facilities Helpdesk & Coordination Specialist

Stonegate Pub Company; Metropolitan Borough of Solihull; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Bonus Scheme

Private Medical Insurance

Dental Insurance

Staff discounts

Pay via Stream

Learning & Development

Job summary

Stonegate Pub Company is seeking an FM Helpdesk Coordinator to support the Property Department and field teams. You will handle repair and maintenance queries, coordinate contractor quotations, and oversee timely completion of works across our 4,000 pubs.

The role requires excellent customer service, strong organisational skills, and a flexible approach to a working week that may include weekends. You will liaise with contractors, suppliers, and internal colleagues to ensure smooth operations.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple queries and prioritise.
• Strong organisational and problem‑solving abilities.

Responsibilities

• Provide exceptional customer service support to pubs and field colleagues.
• Handle inbound/outbound calls to pubs, contractors and colleagues.
• Build relationships with stakeholders and manage customer expectations.
• Take ownership of complex queries to resolution.

Skills

Customer service

Communication

Phone support

Organisation

Teamwork

Tools

CRM systems

Job description

Stonegate Pub Company is seeking an FM Helpdesk Coordinator to support the Property Department and field teams. You will handle repair and maintenance queries, coordinate contractor quotations, and oversee timely completion of works across our 4,000 pubs.

The role requires excellent customer service, strong organisational skills, and a flexible approach to a working week that may include weekends. You will liaise with contractors, suppliers, and internal colleagues to ensure smooth operations.