Facilities Helpdesk Coordinator — Dynamic Pub Ops

Stonegate Company Ltd.; Monkspath; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Bonus scheme

Private Medical Insurance

Dental Insurance

MiXR discounts

Life Assurance

Pay early access via Stream

Learning & Development programs

Job summary

Stonegate Group is looking for an FM Helpdesk Coordinator to support the Property Department and field teams with repairs, maintenance quotations, and oversight of works to ensure timely completion. The role emphasizes excellent customer service, strong communication, and organisational skills, with occasional weekend work.

A robust, proactive team player will thrive. The position requires coordinating with pubs, contractors, suppliers, and internal staff, maintaining business continuity, and

Qualifications

• Commercial awareness; Understand the need to work with pace and accuracy
• Effective time management and organisational skills
• Clear written & verbal communication skills with good attention to detail
• Proactive team worker able to work with autonomy
• Strong interpersonal skills
• Service orientated; takes ownership with strong focus on call management and query resolution
• Positive, can do approach; adapts to changing priorities
• Demonstrates strategic thinking
• Confident to manage conflict

Responsibilities

• Provide exceptional customer service support to our 4,000 pubs and our field colleagues
• Inbound and outbound phone calls to pubs, contractors and colleagues daily
• Develop relationships with key stakeholders and manage customer expectations
• Taking ownership of complex queries and issues and seeing them through until resolution
• Communicate promptly and effectively with people at all levels within the business.
• Be resilient and robust in your approach to get the right outcome for each pub and the business.
• Able to prioritise and balance a frequently changing workload.
• Comfortable managing and resolving conflict.
• Strive for perfection and accuracy in everything that you do.

Job description

Stonegate Group is looking for an FM Helpdesk Coordinator to support the Property Department and field teams with repairs, maintenance quotations, and oversight of works to ensure timely completion. The role emphasizes excellent customer service, strong communication, and organisational skills, with occasional weekend work.

A robust, proactive team player will thrive. The position requires coordinating with pubs, contractors, suppliers, and internal staff, maintaining business continuity, and