Facilities Helpdesk & Compliance Manager

Butlin's; Greater Lincolnshire; On-site; GBP 35,000 - 45,000; Full time

Job summary

A UK leisure company is seeking a Facilities Helpdesk & Compliance Manager to lead a team responsible for maintenance and compliance at its Skegness Resort. The role requires strong leadership skills and a focus on ensuring adherence to Health & Safety regulations. Ideal candidates will have a background in maintenance or facilities management and a passion for enhancing guest experiences. This position plays a vital role in maintaining high operational standards and team development.

Qualifications

• Experience in maintenance, construction, or facilities management.
• Proven ability to lead and develop a team.
• Proactive attitude with a growth mindset.

Responsibilities

• Lead a team for maintenance and compliance.
• Ensure adherence to Health & Safety regulations.
• Manage planned and reactive maintenance tasks.

Skills

Strong planning and prioritisation skills

Effective communication

Attention to detail

Team leadership

Problem-solving

Job description

Facilities Helpdesk & Compliance Manager

We're looking for a passionate and detail-driven leader to join our Facilities Department at Butlin's Skegness Resort, where maintaining compliance isn't just a task-it's a fundamental priority.

As our Helpdesk & Compliance Manager, you'll lead a dedicated team responsible for coordinating all maintenance and repair work across the resort. You'll work closely with the Facilities Head of Department, senior resort managers, and other department leaders to ensure that technical jobs are not only completed efficiently but always meet our rigorous compliance standards.

In this fast-paced, high-energy environment, you'll oversee the use of our in-house systems to manage both planned preventative maintenance and reactive tasks. Your role will be central to ensuring the resort remains fully compliant with Health & Safety regulations, Butlin's internal policies, and all relevant legislation.

You'll bring a sharp eye for detail and a commitment to driving consistent standards across all areas of the resort, always with the guest experience in mind. Your leadership will extend to recruiting, training, and developing your team, ensuring they are equipped and motivated to uphold our standards.

About You

We're seeking a passionate and experienced leader from a detail-oriented environment such as maintenance, construction, or facilities management. You'll need to demonstrate strong planning and prioritisation skills, along with the confidence to communicate effectively and engage with teams across all levels of the organisation.

A curious mindset is essential, as is the willingness to challenge existing processes and drive continuous improvement. You'll bring a proactive attitude and a high level of self-motivation, with the ability to solve problems independently while also working collaboratively within a team.

A genuine passion for leading and developing others is key. You'll be committed to supporting your team through regular one-to-one conversations and coaching, helping them grow and succeed in their roles.

Above all, you'll be driven by the desire to deliver outstanding experiences to our guests. Every interaction matters, and you'll constantly seek ways to enhance and elevate the guest journey wherever possible.