Helpdesk Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Winsford; On-site; GBP 20,000 - 30,000; Full time

Job description

Our leading client is seeking a Helpdesk Administrator to join the team in Winsford.

If you have strong computer skills, accuracy, and a keen eye for detail, this could be the perfect opportunity for you!

Main Responsibilities:

The role includes, but is not limited to, the following key activities:

1. Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to share best practices.
2. Provide excellent customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solutions, and following up to ensure resolution.
3. Manage the PPM process from start to finish.
4. Raise purchase orders within agreed limits and receipt of goods/services to maintain effective financial systems.
5. Log PPM corrective works on Maximo, raise client quotes and purchase orders, and manage the process end-to-end.
6. Achieve key performance indicators and service level agreement targets, setting clear expectations with customers.
7. Produce and share monthly KPI reports with the Account Manager.
8. Collaborate with support and operations teams to improve processes and maximize billing opportunities.
9. Ensure timely completion of jobs to keep WIP levels minimal, manage lift inspections, and remedial actions.
10. Handle PO's and client quotes for Fire Risk Assessment Remedial actions, managing the process from start to finish.
11. Provide cover for helpdesks, answer calls promptly, input jobs into Maximo, and communicate urgent works to the Helpdesk Team Leader.
12. Encourage customer feedback and surveys.
13. Perform any other reasonable duties as directed by the QWEST Account Manager.

Qualifications and Experience:

• Excellent verbal and written communication skills, with experience managing complex relationships.
• Good understanding of CAFM and finance management systems.
• Ability to work independently and as part of a team.
• Integrity and professionalism.
• Proficiency in Word, Excel, PowerPoint, and Outlook.

Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional support as needed. Candidates must be eligible to work in the UK.

For permanent vacancies, we act as an Employment Agency; for temporary/contract roles, as an Employment Business.