Customer Service Engineer

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a fast-growing, international company as a Customer Support Engineer, where you will install, repair, and maintain advanced scientific instruments. This role offers a unique opportunity to grow your technical skills while ensuring high customer satisfaction. You will be part of a dynamic team in a friendly and inclusive culture, with a hybrid working model that promotes work-life balance. If you are self-motivated and passionate about providing exceptional support, this is the perfect opportunity for you to make a difference in the world of scientific instrumentation.

Benefits

Competitive Salary

Bonus

25 Holidays

Company Car

Pension Scheme

Qualifications

• Qualifications in Electronics or Chemistry to HND or equivalent level.
• Experience working on customer sites with a focus on satisfaction.

Responsibilities

• Install, repair, and maintain complex instrumentation across the UK.
• Provide onsite and remote support to ensure customer satisfaction.

Skills

Customer Support

Communication Skills

Problem Solving

Troubleshooting

Organisational Skills

Education

HND in Electronics

HND in Chemistry

Tools

X-Ray Scientific Instrumentation

Job description

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Job title - Customer Support Engineer
Location - UK - Leeds- Homebased
Role benefits - Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!

Partners in Discovery. Together, we achieve more.

About the role

Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?

Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!

In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.

What you will bring to the role:

Provide onsite and remote support across the UK

Communicate with all parts of the business to ensure customer satisfaction maintains our NP

Grow knowledge and experience on a variety of equipment through your career

Use knowledge and experience in the future to support team members in a senior role

Provide periodic weekend support for critical sites

About you:

You need to be able to grow your knowledge, using practical skills

Qualifications in Electronics, Chemistry to HND or equivalent level

Self-motivated with good communication and organisational skills

Demonstrable experience of working on customer sites.

A passion and drive to provide the highest level of customer satisfaction

A flexible and reliable attitude

Experience of working with X-Ray based scientific instrumentation is an advantage.

Well Developed problem solving and troubleshooting skills

Will work work with all types of people, from Professors to Directors and Support staff and Colleagues

Why you should join us:

Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.

Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place

Be a key member of our team in our amazing Malvern offices, with a hybrid working model