Helpdesk Coordinator

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated administration support professional to join their Helpdesk team in Leeds. This role offers the chance to provide exceptional customer service and manage the CAFM system, ensuring smooth operations during a busy period. You will be responsible for handling reactive requests, maintaining communication with the Facilities Team, and supporting the Lead Engineer and Operations Manager. If you are passionate about delivering quality service and thrive in a fast-paced environment, this opportunity could be perfect for you.

Qualifications

• Experience in customer service roles, particularly in administrative support.
• Ability to manage tasks effectively and communicate with various stakeholders.

Responsibilities

• Provide exceptional customer service and business support.
• Manage CAFM system and ensure timely communication throughout the job lifecycle.

Skills

Customer Service

Communication

CAFM System Management

Problem-Solving

Job description

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Are you seeking your next administration contract in the Leeds area?

My client has an immediate opportunity within their Helpdesk team to provide additional support during this busy period.

Duties:

1. Provide exceptional customer service and business support to contribute to the continued growth and success of the business.
2. Manage CAFM system as a key user on site, including PPM records, reactive tasks, and reporting.
3. Answer calls and emails for the business in a timely manner.
4. Ensure all reactive requests raised on the helpdesk have the correct priority and engineer assigned.
5. Maintain communication throughout the reactive job lifecycle between the Facilities Team and end users. Where possible, apply RFT and close calls over the phone without requiring assignment.
6. Liaise with the Lead Engineer and Operations Manager daily or weekly to ensure quality of service is maintained.

To apply, please forward a copy of your CV.

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