Property Helpdesk Administrator

Admiral Taverns; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated individual for a head office role, focusing on property management and compliance support. This position requires strong customer service skills, proficiency in Excel and Outlook, and the ability to handle urgent inquiries effectively. The ideal candidate will thrive in a fast-paced environment, managing communications with internal departments and external stakeholders. Join this dynamic team and contribute to maintaining high standards of operational excellence while ensuring compliance with health and safety regulations. Your attention to detail and organisational skills will be key in driving contractor performance and managing property-related issues efficiently.

Qualifications

• Experience in customer service and managing telephony interactions.
• Proficient in Excel and Outlook for effective communication and organisation.

Responsibilities

• Process repair calls and manage queries from various stakeholders.
• Liaise with departments to ensure timely updates and budget allocations.

Skills

Customer Service

Telephony Experience

Excel Skills

Outlook Skills

Attention to Detail

Organisational Skills

Communication Skills

Team Player

Property Helpdesk Experience

Job description

Location: This position is head office based with the expectation of office working for 5 days per week.

Objectives of the role:

• Process & record property enquiries from Managers, Licensees, Stakeholders & 3rd parties

• You will be the 1st point of contact for urgent Health & Safety / Business Critical Property enquires. Clarifying detail establishing urgency / providing initial guidance to relevant party.

• Determine responsibility for repair issues (licensee agreements and service charges) and advise the licensee accordingly.

• Liaise with contractors to provide licensees and Stakeholders with updates on estimated work,

• commencement dates, ensuring all parties are kept informed and internal system updated.

• Confirm completion of works with contractors and processing of recharges when required.

• Determine the correct accounting code when processing orders to maintain budget levels.

• Obtain relevant authorisations from Stakeholders.

• Communication with internal departments following works to maintain fixtures and fittings inventory.

• Assist in driving contractor performance through feedback on time, cost, and quality assessments.

• To provide general support to the Statutory Compliance Department as required at peak times or absence cover.

• To log and follow through the support required with insurance claims, liaising with Stakeholders, Contractors, and Insurance Companies.

Key Responsibilities:

• Process repair calls, emails, and general queries from Managers, Licensees, Admiral stakeholders and third parties

• Liaising with other departments within Admiral to manage processes and updates

• Manage incoming Quotes

• Budget Allocation

• Tenant Recharges

• Deal with general account queries involving work orders raised

• Awareness of health & safety, environmental health and trade critical issues and prioritise jobs accordingly

• Awareness of reported issues which could be potential insurance claims and handle accordingly

• Monthly catch-up calls with Internal Stakeholders on outstanding property issues

• Work within the guidelines and always maintain GDPR requirements

Skills and Experience:

• Customer Service and telephony experience essential

• Excel and Outlook skills (including Inbox management) essential

• High degree of accuracy and attention to detail

• Great organisational skills and ability to prioritise and work to tight timescales

• Excellent communication skills, both written and verbal

• Flexibility to cover other departmental tasks or assist as required

• Good team player

• Able to manage difficult conversations

• Property Helpdesk experience is desirable but not essential