Helpdesk Administrator

Our leading client is seeking an Helpdesk Administrator with to join the team in Winsford. If you have strong computer skills, accuracy, and a keen eye for detail, this could be the perfect opportunity for you!

Main Responsibilities:

The role consists of, but is not limited to, the following key activities:

• Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
• Provide exemplar customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.
• Be accountable for and manage the PPM process from end to end.
• Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.
• Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.
• Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
• Produce and share KPI reports monthly with Account Manager.
• Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
• Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.* Manage lift inspections and corresponding remedial actions.
• Responsible for raising PO's and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
• Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
• Promote customer feedback and surveys.
• Any other reasonable requests as instructed by the QWEST Account Manager.

Qualifications/Experience:

• Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
• Good understanding and experience of CAFM and finance management systems
• Able to work on own initiative within a team environment.
• Attention to detail.
• Integrity and professionalism.
• Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.