Facilities Help Desk Coordinator: Overtime & Growth

Buchan and London Recruitment; Basildon; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Overtime pay for weekends and after‑h?

Training and professional development

Career progression in facilities mgmt

Job summary

Buchan and London Recruitment is seeking a proactive Maintenance Coordinator to support our Basildon Help Desk. You will manage maintenance requests, coordinate engineers and contractors, and ensure timely, accurate records while delivering excellent customer service.

The role focuses on efficient scheduling, liaison with clients and suppliers, and handling out-of-hours work with overtime. Competitive £30,000 salary plus overtime in a busy facilities management environment.

Qualifications

• Previous experience in Help Desk, Facilities Management, or Coordination roles.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office (Outlook, Excel, Word).
• Experience with CAFM systems is advantageous and training can be provided.

Responsibilities

• Manage maintenance requests via phone, email, or portals.
• Log and update work orders in CAFM system.
• Schedule engineers, contractors and maintenance appointments.
• Raise purchase orders and process permits where required.
• Liaise with suppliers and subcontractors for updates and quotes.
• Monitor job progress and maintain accurate records.
• Coordinate Planned Preventative Maintenance (PPM) works.
• Ensure completed works are closed and documented.
• Support Help Desk teammates and cross-train as needed.
• Participate in out-of-hours rota with weekend overtime.

Skills

Organisational skills

Time management

Communication skills

Microsoft Office (Outlook, Excel, Word

CAFM systems experience

Tools

CAFM systems

Job description

Buchan and London Recruitment is seeking a proactive Maintenance Coordinator to support our Basildon Help Desk. You will manage maintenance requests, coordinate engineers and contractors, and ensure timely, accurate records while delivering excellent customer service.

The role focuses on efficient scheduling, liaison with clients and suppliers, and handling out-of-hours work with overtime. Competitive £30,000 salary plus overtime in a busy facilities management environment.