Facilities Experience Lead & Front Desk Coordinator

JLL; Chelmsley Wood; On-site; GBP 32,000 - 42,000; Full time

Job summary

JLL is seeking an experienced Facilities Building Coordinator to deliver premier facilities management and customer service at Compton House, with oversight of Power Engineering Services and DRC sites. The role blends facilities coordination with reception duties on Mondays, Fridays and cover as needed.

You will oversee helpdesk scheduling, PPM and reactive maintenance via CAFM systems, manage contractors, monitor safety, and ensure high standards across multiple sites.

Qualifications

• 3–5 years' experience in integrated facilities management in commercial environments.
• Front-of-house/reception experience, ideally in corporate settings.
• Excellent communication, customer service, and stakeholder management skills.
• Proficient in MS Office, CAFM/CMMS, and Building Management Systems.
• Strong organisational skills with ability to manage multiple priorities.
• Knowledge of H&S regulations, risk assessments, and safe working procedures.

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs.
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.
• Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.
• Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

Skills

Communication skills

Customer service

Stakeholder management

Organisational skills

MS Office

CAFM/CMMS systems

Building Management Systems

Tools

CAFM/CMMS systems

Building Management Systems

MS Office

Job description

JLL is seeking an experienced Facilities Building Coordinator to deliver premier facilities management and customer service at Compton House, with oversight of Power Engineering Services and DRC sites. The role blends facilities coordination with reception duties on Mondays, Fridays and cover as needed.

You will oversee helpdesk scheduling, PPM and reactive maintenance via CAFM systems, manage contractors, monitor safety, and ensure high standards across multiple sites.