Facilities Coordinator

Jones Lang LaSalle Incorporated; Milton Keynes; On-site; GBP 24,000 - 34,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Coordinator for on-site operations in Milton Keynes. The role delivers exceptional workplace experience by coordinating hard and soft FM activities, acting as the main contact for building users and supporting compliance and efficiency.

You will work with the Workplace Experience Manager to manage daily services, audits, supplier relationships, and site safety, delivering a concierge-level service across the location.

Responsibilities

• Support the Workplace Experience Manager in day-to-day FM services.
• Act as first point of contact for clients, stakeholders and staff entering the office.
• Coordinate room bookings, hospitality, AV support and space setups.
• Assist with audits, compliance and risk registers.
• Manage mail, deliveries, and supplier relationships.
• Conduct on-site walkthroughs and support inductions.

Job description

Facilities Coordinator

Location: Office based – Milton Keynes Reports To: Regional Workplace Experience Manager

Job Overview

To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building users providing proactive, service-focused support and supporting compliance, comfort, and operational efficiency across the site. The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.

What This Job Involves

Support the Workplace Experience Manager (WEM) in overseeing day-to-day delivery of FM services as required for your location(s), ensuring service levels are consistently met and proactively raising any issues. Serves as the face of the business, acting as the first point of contact for clients, stakeholders, and staff when they enter the office. Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required. Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and elevate any issues to WEM. Manage subcontractors onsite in accordance with the Contractor Management Procedure. Raise and track reactive maintenance tasks through the Helpdesk system, following up to ensure timely resolution. Coordinate car park and meeting room bookings, setups, hospitality, AV support. Complete meeting room set ups, arranging rooms as per the specification for each meeting, including operating a partition wall as needed. Support with on-site audits and the closure of audit actions. Maintain and regularly update site folders and compliance documentation. Ensure any risks identified related to the location are raised to the WEM and captured on the risk register. Manage mail and deliveries as required. Manage stationary and catering orders and handle deliveries on arrival. Build positive relationships with service providers and local client teams. Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up to date with relevant information. Coordinate communications to building users relating to FM activities and updates. Be the visible and approachable “go-to” for all things workplace; embody a concierge-level service mindset. Act on customer feedback about the workplace and services. Conduct daily walkthroughs of the space to proactively identify issues or improvements. Manage visitors and support with site inductions as required. Conduct or support QSHE inspections as required, including Monthly Workplace Inspections. Act as a Fire Warden and First Aider for the location (training will be provided). Represent the Facilities & Workplace team in a professional, service-oriented manner. Maintain internal plants and coordinate with service providers to ensure healthy workplace greenery. Attend and contribute to Tenants meetings ensuring minutes are captured and distributed in accordance with process, as required.

#LI-JA1 Location: On-site –Milton Keynes, GBR

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.