Facilities & COP Manager

TÜV Rheinland Group; Metropolitan Borough of Solihull; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Positive working atmosphere

Employee events

Employee discounts

Bonus programmes

Flexible working hours

Experienced international teams

Insurance packages and health care

Employee training and development

Job summary

TÜV Rheinland UK is seeking a Facilities and COP Manager to lead the Commercial Order Processing and Facilities Management functions. You will oversee teams, coordinate with internal stakeholders and ensure compliant, efficient operations across two key areas.

The role requires strong leadership, process discipline, and the ability to drive improvements while maintaining high service standards. This position offers an international, collaborative environment within TÜV Rheinland.

Qualifications

• Qualification in Business Administration, Facilities Management or related field, or equivalent professional experience.
• Experience coordinating or leading employees is desirable.

Responsibilities

• Lead COP team, including allocation and prioritization of activities, workload management and performance oversight.
• Provide managerial oversight to Facilities Manager, ensuring alignment with business priorities.
• Oversee COP and Facilities Management operations, ensuring effective delivery and reporting.
• Develop, write and maintain procedures and process documentation for both areas.
• Identify opportunities for process improvement and stronger controls.

Skills

Leadership

Organization

Communication

Stakeholder management

Problem solving

Process improvement

Two-area coordination

English proficiency

ERP systems (SAP)

Education

Business Administration / Facilities Management qualification

Tools

SAP

Job description

Service Functions/Cross Business Stream Functions

Behind every successful audit, certification, and inspection stands a strong team in our Service Functions. Whether HR, IT, Finance, Marketing, Controlling, Procurement, Facility Management, our Shared Service Centers, QHSE, Legal, Corporate Development, or Corporate Communication – they all contribute to ensuring that our operational units worldwide can achieve top performance.

We rely on innovative processes, digital solutions, and a strong corporate culture to support employees, create efficient structures, and enable sustainable growth. Our work is diverse, ranging from developing modern HR programs to optimizing global financial processes to ensuring the highest compliance and quality standards.

Shape the future of TÜV Rheinland with us!

In our Service Functions, you can contribute your expertise, optimize processes, and actively participate in shaping the company's future. We offer you an international, dynamic environment that fosters innovation, collaboration, and personal growth.

Become part of our strong network and help shape the world of tomorrow with us!

Job Summary

TUV Rheinland UK is looking for a Facilites and COP manager responsible for providing leadership and oversight across two key operational areas: Commercial Order Processing (COP) and Facilities Management.

The role has direct responsibility for the COP function and provides managerial oversight of the Facilities Management function through the existing Facilities Manager. The position ensures effective operational performance, appropriate prioritization, efficient service delivery and strong cooperation with internal stakeholders across both areas.

The role is also responsible for developing, documenting and maintaining procedures, working instructions and operational controls to support consistent, efficient and compliant processes.

Job Description

Team Leadership & Coordination

• Lead and coordinate the COP team, including allocation and prioritization of activities, workload management and performance oversight.


• Provide managerial oversight and direction to the Facilities Manager, supporting effective delivery of Facilities Management activities and ensuring alignment with business priorities.


• Monitor workloads, performance and operational priorities, acting as an escalation point when required.


• Cooperate with Project Management, Sales, Finance, Procurement, HSE and other internal stakeholders.


• Develop, write and maintain procedures, work instructions and process documentation for both functional areas.


• Identify and implement opportunities for process improvement, standardization and stronger operational controls.


• Maintain appropriate operational records, documentation and reporting.

Facilities Management

• Provide oversight of Facilities Management activities, working through the Facilities Manager to ensure effective day‑to‑day operation of sites, buildings and related facilities.


• Ensure appropriate coordination of facility services, including housekeeping, reception, security, gardening, waste management and removals.


• Support the Facilities Manager in space management and efficient utilization of facilities.


• Support the Facilities Manager in resolving complex or significant operational matters and in implementing service improvements.

Commercial Order Processing

• Oversee accurate and timely creation, maintenance and processing of customer sales orders in line with quotations, contracts and internal procedures.


• Ensure commercial and customer information is correctly maintained throughout the order lifecycle.


• Oversee order changes, project‑related charges, subcontractor costs and purchase orders where applicable.


• Coordinate order completion and invoicing activities, including payment requests, credit notes and outstanding information.


• Monitor invoicing deadlines, purchase order coverage, backlog and order status to support timely billing.


• Coordinate resolution of invoice queries, complaints and commercial discrepancies.


• Ensure completed orders are reviewed and properly closed, escalating commercially problematic or non‑profitable orders where necessary.

Requirements

Education & Experience

• Qualification in Business Administration, Facilities Management or a related field, or equivalent professional experience.


• 3–5 years of relevant experience in facilities, commercial administration, order processing or similar operational functions.


• Experience coordinating or leading employees is desirable.


• Experience working with suppliers, service providers and cross‑functional stakeholders.


• SAP or other ERP system experience is desirable.


• Understanding of sales order processing, invoicing and order‑to‑cash processes is an advantage.

Key Competencies

• Leadership and team coordination.


• Strong organizational and prioritization skills.


• Commercial awareness and attention to detail.


• Effective communication and stakeholder management.


• Problem‑solving and ownership of operational issues.


• Ability to manage priorities across two different functional areas.


• Process‑oriented and continuous improvement mindset.


• Good written and verbal English (B2 level or equivalent).

Benefits

• Positive working atmosphere: Isn't it tempting to work for an established, significant company with a rich heritage? Here's the even better news: we also want the work to be fun!


• Employee events: Building. Memories. Together. Various events for employees await you!


• Employee discounts: Exclusive employee offers at attractive conditions are just one of the great benefits we offer you. Please enquire about the details in a personal meeting.


• Bonus programmes: We believe in rewarding performance by recognising success. Let's talk about the details of our bonus programmes in a personal meeting.


• Flexible working hours: Balancing your private and professional life is not always easy: family matters, personal needs, transport or simply your own energy cycle - our flexible working hours support you in this!


• Experienced and international teams: We welcome new talent, but are also proud of our many long‑standing colleagues. Let your personal experience come together with our multicultural TÜV Rheinland experience to achieve something together!


• Insurance packages and health care: We are proud to save lives with our work. The physical and mental well‑being of our employees is just as important to us! We would be happy to inform you about our insurance and health packages in a personal meeting.


• Employee training and development: We live ‘Just right’ as the core of our corporate DNA. Constantly growing together and learning from each other is therefore a matter of course for us!