Facilities Coordinator: Frontline FM & Client Liaison

Manchester Arndale; Lincoln; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Wagestream

Hapi app discounts

OCS Academy learning

Job summary

OCS UK & Ireland is seeking a proactive Facilities Administrator to support day-to-day soft services, reception, procurement, and admin in a multi-use environment. You will manage helpdesk tasks, ensure SLA achievement, and assist in budget and records maintenance across sites.

Role requires strong English, IT skills (Office 365), and willingness to travel. Prior line management experience is an asset; training provided for safety standards.

Qualifications

• Proven front-facing customer service experience.
• Strong command of written and spoken English.
• Experience with supplier control, procurement and health & safety.
• Experience in line management or supervision.
• Excellent IT skills including MS Office 365.

Responsibilities

• Adherence to EHS and client processes in a multi-use environment.
• Proactive management of helpdesk tasks and ensuring SLA achievement.
• Overseeing and covering reception duties where required.
• Carry out KPI auditing, collating quotations and minutes of meetings.
• Assist the FM with finance processes and budget monitoring.
• Maintain CAFM/Asset Management system data and stock of PPE.

Skills

English proficiency

Line management

IT skills (Office 365)

Travel willingness

Procurement knowledge

Health & Safety awareness

Tools

CAFM System

Job description

OCS UK & Ireland is seeking a proactive Facilities Administrator to support day-to-day soft services, reception, procurement, and admin in a multi-use environment. You will manage helpdesk tasks, ensure SLA achievement, and assist in budget and records maintenance across sites.

Role requires strong English, IT skills (Office 365), and willingness to travel. Prior line management experience is an asset; training provided for safety standards.