Facilities Coordinator

Macro; Greater London; On-site; GBP 35,000 - 42,000; Full time

Job summary

An established industry player in facilities management is seeking a Facilities Coordinator to join their dynamic team. This role is pivotal in ensuring smooth operations by managing and coordinating all aspects of facilities, maintaining high standards of service delivery, and fostering strong relationships with clients and suppliers. The ideal candidate will thrive in a supportive culture that values innovation and teamwork, contributing to a forward-thinking organization dedicated to excellence. If you're passionate about delivering exceptional service and enhancing workplace environments, this opportunity is perfect for you.

Qualifications

• Experience in a similar role and environment.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.

Responsibilities

• Manage and coordinate all aspects of facilities operations.
• Ensure service delivery expectations are met according to clients’ standards.
• Provide excellent customer service to exceed client expectations.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Flexibility

Education

Relevant Degree

Job description

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About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We are seeking a customer focused, highly organised and detail-oriented Facility Coordinator to join our team.

In this role, you will play a crucial part in ensuring our organisation operates smoothly by managing and coordinating all aspects of our facilities. You will effectively manage and coordinate suppliers remotely to ensure that agreed customer service is provided to the client and internal customers. You will ensure service delivery expectations are met according to clients’ standards and needs. You will maintain the professional image and reputation of Macro in all contact with clients, suppliers and internal staff.

Purpose will include:

• Offer support and guidance to ensure that workflow is delivered effectively and safely.
• Develop a relationship built on trust with the client, in addition to contributing to the development and success of Macro by supporting the management team through opportunities development and operational activities.
• Manage and deliver the Facilities Management activities & maintenance requirements at the client location. Manage and support all contact with clients, suppliers and internal staff.
• Deliver excellent customer service to exceed the client’s expectations.
• Daily Management interface towards Stakeholders and customers to ensure Service Level Agreements are met.

Key Responsibilities will include:

• Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
• Provide cover for the customer-facing Facility Coordinator, providing highly professional customer service
• Adopt a proactive approach to all duties and requests and be flexible enough to respond to last minute requests as they arise.
• Manage supplier contracts, ensuring that quality services, value for money and innovative service are provided.
• Manage and control budgets, financial targets and financial processes, producing timely and accurate reports in accordance with the contract, including raising purchase orders & reviewing/approving supplier's invoices.
• Ensure all documentation regarding QHSE is up to date and adhered to in daily operations by all suppliers on sites.
• Undertake Macro contractual, compliance, and technical audits of supplier services.
• Maintain customer satisfaction at the highest level by providing a high-quality and pro-active service.
• Adhere to and promote organisational values.
• Effectively and accurately communicate relevant information and business communications.
• Manage and deliver all logged and requested tasks/jobs in conjunction with the Macro FM24 Helpdesk, ensuring that any client or customer requirements, concerns or complaints are dealt with effectively and communicated accordingly.
• Undertake planned preventative maintenance activities through the designated supply chain or the landlord, relating to but not limited to Electrical, HVAC, Fabric, Plumbing and Water Hygiene.
• Manage daily and periodic maintenance and compliance tasks/requirements.
• Manage and make safe any small repairs as they occur within the facilities and problem-solve any associated issues that would require further intervention by a specialist contractor
• Collaborate with the external service provider for the management of the vehicle fleet (rental, maintenance, renewal).
• Administer fleet management, including but not limited to implementing best practices for employees, follow-up of insurance, vehicle hand-back, processing and management of fines.

About You

The ideal candidate will have:

• Experience in a similar role and environment.
• An appropriate degree with excellent communication and interpersonal skills.
• Fluent written and spoken English.
• A proactive and service-minded attitude.
• Strong communication skills, both with suppliers and client stakeholders.
• Ability to work under pressure.
• A customer-focused approach.
• Excellent relationship-building skills.
• A flexible approach and team ethos.
• A solution-orientated approach.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Facilities Services

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