Facilities Coordinator

CMS UK; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Generous bonus scheme

Holiday entitlement (up to 28 days)

Private medical insurance

Enhanced parental leave

Reasonable adjustments for disabled人才

Job summary

CMS UK is seeking a proactive and highly organised individual to support the Client Services Team with conference room set-ups, moves and changes. You will ensure an excellent experience for clients, visitors and colleagues by delivering a high-quality workplace service and effective coordination with Facilities, IT and AV teams.

The role requires flexibility to work overtime including weekends and a focus on safety and continuous improvement.

Qualifications

• Experience in a client-facing role.
• Experience in facilities & building management.

Responsibilities

• Deliver a proactive, high-quality workplace and conference services function, ensuring an excellent experience for clients, visitors, and colleagues.
• Provide meeting room and event support, including room set-ups, partition operation, whiteboards, and basic AV equipment.
• Liaise with Facilities, IT, and AV teams to report, coordinate, and resolve faults efficiently.
• Conduct routine inspections and weekly audits of meeting rooms and workplace areas, ensuring facilities are safe, functional, and maintained to a high standard.
• Support office moves, workplace reconfigurations, and the installation or adjustment of workplace equipment with minimal disruption to business operations.
• Assist with corporate events, porterage services, furniture moves, and logistical support as required.
• Maintain appropriate stock levels of consumables and equipment to support business continuity.
• Identify and report building defects, contributing to planned maintenance and participating in the emergency call-out rota where required.
• Ensure compliance with Health and Safety policies, risk assessments, and safe working practices while promoting continuous improvement.
• Maintain organised storage areas and provide responsive, customer-focused support to meet operational and client requirements.

Skills

Service oriented

Organised

Team player

Active listening

Attention to detail

Numerical reasoning

Verbal reasoning

Interpersonal skills

IT literate

Problem solving

Stakeholder management

Job description

Job Purpose

To support the Client Services Team in the service of conference room set-ups, moves & changes.

Key Relationships

Client, Client Services Manager, Senior Client Services Executives, Client Services Executives, IT/AV Team, Maintenance Team, Catering, Security, wide Facilities and Business Services Teams.

Main Duties

• Deliver a proactive, high-quality workplace and conference services function, ensuring an excellent experience for clients, visitors, and colleagues.
• Provide meeting room and event support, including room set-ups, partition operation, whiteboards, and basic AV equipment.
• Liaise with Facilities, IT, and AV teams to report, coordinate, and resolve faults efficiently.
• Conduct routine inspections and weekly audits of meeting rooms and workplace areas, ensuring facilities are safe, functional, and maintained to a high standard.
• Support office moves, workplace reconfigurations, and the installation or adjustment of workplace equipment with minimal disruption to business operations.
• Assist with corporate events, porterage services, furniture moves, and logistical support as required.
• Maintain appropriate stock levels of consumables and equipment to support business continuity.
• Identify and report building defects, contributing to planned maintenance and participating in the emergency call-out rota where required.
• Ensure compliance with Health and Safety policies, risk assessments, and safe working practices while promoting continuous improvement.
• Maintain organised storage areas and provide responsive, customer-focused support to meet operational and client requirements.

Person Specification

Skills

• Highly service focussed with a 'can do' attitude
• Highly organised. Able to plan and prioritise.
• The ability to work effectively as part of a team and as an individual.
• The ability to listen, question and interpret information to understand requirements
• Has a keen eye for detail and identifies opportunities to improve set-ups.
• Numerical and verbal reasoning
• Good interpersonal skills, flexible to work with a range of styles and personalities
• Good verbal communication skills
• IT Literate
• Problem solving skills
• Ability to maintain standards when under pressure.
• Able to build strong relationships with key stakeholders

Experience And Qualifications

• Experience in a client-facing role.
• Experience in facilities & building management

Other

• To work overtime as and when required including weekends - flexibility.
• Ensure uniform is worn, is kept clean and you are of tidy appearance.
• Please be aware that this list is not exhaustive, and you will be required to comply with any reasonable ad hoc duties.

What's in it for you?

Benefits

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.