Facilities Coordinator

cmno

Greater London

Hybrid

GBP 26,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Flexible hybrid working policy

Generous bonus scheme

Up to 25 days holiday (28 with service

Private medical insurance

Enhanced parental leave

Holiday exchange scheme

Job summary

cmno is seeking a diligent facilities and conference services assistant to support the Client Services Team in delivering proactive meeting room setup, basic AV, and events support. You will work with Facilities, IT, and AV teams to resolve issues quickly and maintain safe, high-standard workplace areas.

Role includes assisting with office moves, furniture, and stocking consumables, plus participation in the emergency rota and health & safety compliance.

Qualifications

Experience in a client-facing role.
Experience in facilities & building management.

Responsibilities

Deliver a proactive, high-quality workplace and conference services function, ensuring an excellent experience for clients, visitors, and colleagues.
Provide meeting room and event support, including room set-ups, partition operation, whiteboards, and basic AV equipment.
Liaise with Facilities, IT, and AV teams to report, coordinate, and resolve faults efficiently.
Conduct routine inspections and weekly audits of meeting rooms and workplace areas, ensuring facilities are safe, functional, and maintained to a high standard.
Support office moves, workplace reconfigurations, and the installation or adjustment of workplace equipment with minimal disruption to business operations.
Assist with corporate events, porterage services, furniture moves, and logistical support as required.
Maintain appropriate stock levels of consumables and equipment to support business continuity.
Identify and report building defects, contributing to planned maintenance and participating in the emergency call-out rota where required.
Ensure compliance with Health and Safety policies, risk assessments, and safe working practices while promoting continuous improvement.
Maintain organised storage areas and provide responsive, customer-focused support to meet operational and client requirements.

Skills

Customer service

Organised

Teamwork

Listen & interpret

Attention to detail

Numerical reasoning

Verbal communication

Interpersonal skills

IT literacy

Problem solving

Work under pressure

Stakeholder relations

Education

Client-facing experience

Facilities & building management

Job description

JOB PURPOSE

To support the Client Services Team in the service of conference room set-ups, moves & changes.

KEY RELATIONSHIPS

Client, Client Services Manager, Senior Client Services Executives, Client Services Executives, IT/AV Team, Maintenance Team, Catering, Security, wide Facilities and Business Services Teams.

MAIN DUTIES

Deliver a proactive, high-quality workplace and conference services function, ensuring an excellent experience for clients, visitors, and colleagues.
Provide meeting room and event support, including room set-ups, partition operation, whiteboards, and basic AV equipment.
Liaise with Facilities, IT, and AV teams to report, coordinate, and resolve faults efficiently.
Conduct routine inspections and weekly audits of meeting rooms and workplace areas, ensuring facilities are safe, functional, and maintained to a high standard.
Support office moves, workplace reconfigurations, and the installation or adjustment of workplace equipment with minimal disruption to business operations.
Assist with corporate events, porterage services, furniture moves, and logistical support as required.
Maintain appropriate stock levels of consumables and equipment to support business continuity.
Identify and report building defects, contributing to planned maintenance and participating in the emergency call-out rota where required.
Ensure compliance with Health and Safety policies, risk assessments, and safe working practices while promoting continuous improvement.
Maintain organised storage areas and provide responsive, customer-focused support to meet operational and client requirements.

PERSON SPECIFICATION

Skills

Highly service focussed with a 'can do' attitude
Highly organised. Able to plan and prioritise.
The ability to work effectively as part of a team and as an individual.
The ability to listen, question and interpret information to understand requirements
Has a keen eye for detail and identifies opportunities to improve set-ups.
Numerical and verbal reasoning
Good interpersonal skills, flexible to work with a range of styles and personalities
Good verbal communication skills
IT Literate
Problem solving skills
Ability to maintain standards when under pressure.
Able to build strong relationships with key stakeholders

Experience and Qualifications

Experience in a client-facing role.
Experience in facilities & building management

Other

To work overtime as and when required including weekends - flexibility.
Ensure uniform is worn, is kept clean and you are of tidy appearance.
Please be aware that this list is not exhaustive, and you will be required to comply with any reasonable ad hoc duties.

What's in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include: