Client Services Executive

CMS UK; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary reviewed annually

Generous bonus scheme

Private medical insurance

Enhanced parental leave

Flexible hybrid working policy

Up to 28 days holiday with service

Job summary

CMS UK in Manchester is seeking a Client & Hospitality Services Coordinator. In this role, you will be the first point of contact for visitors, managing their experience while providing exceptional customer service. Responsibilities include coordinating meeting room bookings, managing AV equipment, and maintaining a professional environment. The position offers a competitive salary, flexible hybrid working, and generous benefits including private medical insurance and up to 25 days of holiday. Join us in creating an outstanding client experience!

Qualifications

• Excellent customer service skills and professionalism.
• Ability to manage room bookings and coordinate client requests.
• Experience with AV equipment setup and basic administration tasks.

Responsibilities

• Meet and greet visitors and clients in a professional manner.
• Manage room bookings and liaise with hosts regarding meetings.
• Maintain cleanliness and professionalism in reception areas.
• Provide AV support and refreshment setup as needed.

Job description

About the Role

Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for visitors and clients – both in person and over the phone. As the face of CMS, you will create a lasting first impression by providing outstanding customer care and professionalism. You will coordinate client requests, manage meeting room bookings, and provide AV support to ensure seamless operations on the Client Floor. This role also involves supporting room setups, moves, and changes to maintain a world‑class environment.

Responsibilities

In this role, you can expect to get involved in a variety of work including utilization of all support available. You will:

• Meet and greet visitors and clients in a professional manner, offering and providing refreshments if required.
• Demonstrate excellent customer service when answering telephone queries and welcoming clients and visitors.
• Maintain a clean and professional environment across reception and client meeting areas.
• Manage room bookings using the Manhattan booking system and liaise with hosts to obtain presentation details in advance of meetings.
• Adhere to security procedures for visitors and clients, including access passes, and record and track these to uphold security procedures.
• Deal with complaints or queries in a calm and professional manner and accelerate when necessary.
• Set up conference room equipment as required, including laptops, screens, projectors.
• Set up refreshments for the client area and internal collaboration spaces.
• Adjust room layouts according to client specifications.
• Book client taxis/cars.
• Carry out administrative tasks supporting the wider business support team at CMS and ad hoc duties as and when required.
• Collaborate with the Junior Facilities Manager on projects and tasks related to the office.

Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.

Benefits

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles.

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.