Contract Manager

Henshall & Sheehy Ltd; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Henshall & Sheehy Ltd is seeking an experienced Contract Manager to lead a portfolio of Facilities Management contracts from our London base. You will own commercial, financial and operational performance, delivering value for the client and the business.

The role reports to the Business Unit Head and requires strong leadership, financial acumen and deep knowledge of FM, building services or similar environments. A proactive approach to risk, compliance and continuous improvement is essential.

Qualifications

• Proven experience managing FM contracts and client relationships.
• Strong commercial and financial management skills.
• Experience managing teams and subcontractors.
• Knowledge of statutory compliance, Health & Safety and industry standards.
• Ability to manage multiple priorities and deliver against KPIs.

Responsibilities

• Managing the overall operational and commercial performance of assigned FM contracts.
• Building and maintaining relationships with clients, suppliers, subcontractors and internal stakeholders.
• Ensuring 100% statutory, Health & Safety, environmental and contractual compliance.
• Delivering and exceeding agreed KPIs and SLAs.
• Managing budgets, income, expenditure, margins and contract profitability.
• Producing monthly and quarterly financial and operational reports.
• Leading and developing contract teams and recruiting high-performing staff.
• Managing specialist subcontractors to ensure quality and value for money.

Skills

Contract management

FM experience

Leadership

Financial management

Client relationships

KPIs & SLAs

Negotiation

Communication

Risk management

Continuous improvement

Tools

SFG20

CAFM systems

ISO standards

Job description

Monday–Friday | 08:00–17:00

Contract Manager

Contract Manager – Facilities Management

Head Office: 5 Norwich Street, London, EC4A 1EJ

Monday–Friday | 08:00–17:00

Salary: £55,000-£60,000pa

Lead. Deliver. Grow.

We’re looking for an experienced and commercially focused Contract Manager to join our Facilities Management team and take ownership of the commercial, financial and operational performance of a portfolio of contracts.

Reporting to the Business Unit Head and ultimately accountable to the Managing Director, this is a senior role for someone who can combine strong leadership with excellent contract management, financial awareness and a genuine commitment to customer satisfaction.

What you’ll be responsible for

You’ll take the lead in ensuring our contracts are delivered safely, efficiently, profitably and in line with contractual and statutory requirements.

Your responsibilities will include:

• Managing the overall operational and commercial performance of assigned FM contracts.
• Building and maintaining strong relationships with clients, suppliers, subcontractors and internal stakeholders.
• Ensuring 100% statutory, Health & Safety, environmental and contractual compliance.
• Delivering and exceeding agreed KPIs and SLAs.
• Managing budgets, income, expenditure, margins and contract profitability.
• Producing accurate monthly and quarterly financial and operational reports.
• Leading and developing contract teams, including supervisors, engineers and contract support staff.
• Recruiting, developing and retaining high-performing teams.
• Managing specialist subcontractors and suppliers to ensure quality, competence and value for money.
• Identifying and proactively managing operational, financial, resourcing and client risks.
• Ensuring additional works are commercially managed and invoiced promptly and accurately.
• Ensuring CAFM data, WIP and financial information is accurate and up to date.
• Supporting business growth and identifying opportunities to improve contract performance and profitability.
• Promoting a positive culture based on Collaborate, Innovate and Maintain.

What we’re looking for

We’re looking for a confident and commercially minded Contract Manager with strong experience in Facilities Management, Building Services or a similar environment.

You’ll need:

• Proven experience managing FM contracts and client relationships.
• Strong commercial and financial management skills.
• Experience managing teams and subcontractors.
• A good understanding of statutory compliance, Health & Safety and industry standards.
• The ability to manage multiple priorities and deliver against challenging KPIs.
• Excellent communication, negotiation and relationship-building skills.
• A proactive approach to identifying and resolving issues before they escalated.
• Strong reporting and organisational skills.
• A commitment to continuous improvement and professional development.

Knowledge of SFG20 and experience working within ISO-certified management systems would be highly advantageous.

Why join us?

This is an excellent opportunity for an experienced Contract Manager to take a senior leadership role within a growing Facilities Management business, with genuine responsibility for operational performance, commercial success, customer relationships and team development.

If you're commercially driven, operationally strong and passionate about delivering excellent service, we'd like to hear from you.