Facilities Contracts Manager – Service Delivery

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 32,000 - 39,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an Assistant Facilities Contracts Manager to join the Facilities Contracted Services Team. You will support management and monitoring of contracted facilities services across multiple hospital sites, ensuring compliance with contractual requirements and performance standards to support patient care and staff experience.

The role requires coordinating with contractors, operational teams and stakeholders, conducting service audits,

Qualifications

• Experience supporting, administering or monitoring contracts, service level agreements or specifications.
• Experience coordinating projects, service improvements or action plans.
• Experience in procurement administration including purchase orders, receipting and scheduling.
• Experience reviewing performance information, audit findings or compliance data and escalating concerns.

Responsibilities

• Support day-to-day management and monitoring of Facilities contracts and in-house services.
• Monitor contractor performance against KPIs, service specifications and standards.
• Undertake service audits, inspections and compliance checks.
• Investigate service issues and support improvement initiatives.
• Act as point of contact for operational contract queries and escalate issues.
• Build relationships with contractors, clinical teams and operational managers.
• Assist with contract review meetings and performance reporting.
• Analyse operational data to support decision-making.
• Support governance, risk management and compliance activities.
• Assist with procurement exercises and mobilisation of new contracts.

Skills

Contract management

Performance reporting

Stakeholder engagement

Data analysis

Project coordination

Compliance monitoring

Education

Level 4 qualification in Facilities Management/related subject

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking an Assistant Facilities Contracts Manager to join the Facilities Contracted Services Team. You will support management and monitoring of contracted facilities services across multiple hospital sites, ensuring compliance with contractual requirements and performance standards to support patient care and staff experience.

The role requires coordinating with contractors, operational teams and stakeholders, conducting service audits,