Band 5 Assistant Contracts Manager - Facilities

University Hospitals Birmingham NHS Foundation Trust

West Midlands

On-site

GBP 32,000 - 39,000

Full time

10 hours ago

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Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an Assistant Facilities Contracts Manager to join the Facilities Contracted Services Team. You will support management and monitoring of contracted facilities services across multiple hospital sites, ensuring compliance with contractual requirements and performance standards to support patient care and staff experience.

The role requires coordinating with contractors, operational teams and stakeholders, conducting service audits,

Qualifications

Experience supporting, administering or monitoring contracts, service level agreements or specifications.
Experience coordinating projects, service improvements or action plans.
Experience in procurement administration including purchase orders, receipting and scheduling.
Experience reviewing performance information, audit findings or compliance data and escalating concerns.

Responsibilities

Support day-to-day management and monitoring of Facilities contracts and in-house services.
Monitor contractor performance against KPIs, service specifications and standards.
Undertake service audits, inspections and compliance checks.
Investigate service issues and support improvement initiatives.
Act as point of contact for operational contract queries and escalate issues.
Build relationships with contractors, clinical teams and operational managers.
Assist with contract review meetings and performance reporting.
Analyse operational data to support decision-making.
Support governance, risk management and compliance activities.
Assist with procurement exercises and mobilisation of new contracts.

Skills

Contract management

Performance reporting

Stakeholder engagement

Data analysis

Project coordination

Compliance monitoring

Education

Level 4 qualification in Facilities Management/related subject

Job description

Job Summary

An exciting opportunity has arisen to join the Facilities Contracted Services Team at University Hospitals Birmingham NHS Foundation Trust as an Assistant Facilities Contracts Manager. This is an ideal role for an ambitious Facilities professional looking to develop their career in contract management within one of the largest NHS Trusts in the UK. You will support the management and monitoring of a diverse portfolio of contracted Facilities services, ensuring that services are delivered safely, effectively and in accordance with contractual requirements, performance standards and Trust objectives. Working closely with operational teams, contractors and key stakeholders, you will play a pivotal role in ensuring high-quality services that directly support patient care and staff experience across multiple hospital sites.

Main Duties, Tasks & Skills Required

Support the day-to-day management and monitoring of Facilities contracts and associated in-house services.
Monitor contractor performance against Key Performance Indicators (KPIs), service specifications and contractual standards.
Undertake service audits, inspections and compliance checks.
Investigate service issues, identify trends and support improvement initiatives.
Act as a key point of contact for operational contract queries, ensuring issues are escalated appropriately.
Build productive relationships with contractors, clinical teams and operational managers.
Assist with contract review meetings and performance reporting.
Analyse operational and performance data to support informed decision-making.
Support governance, risk management and compliance activities across the service.
Assist with procurement exercises, mobilisation of new contracts and service development projects as required.

We Are Looking For An Individual Who Is

Organised, proactive and able to manage competing priorities.
An excellent communicator with strong stakeholder engagement skills.
Experienced in Facilities Management, Contract Management or Operational Service Management.
Comfortable analysing performance data and producing reports.
Committed to delivering high-quality customer-focused services.
Able to work collaboratively across a complex healthcare environment.
Passionate about continuous improvement and delivering value for money.

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Educated to Level 4 qualification level (e.g. Higher National Certificate (HNC), Certificate in Management Studies, Level 4 Diploma or equivalent) in Facilities Management, Business Administration, Procurement, Contract Management or a related subject, or able to demonstrate an equivalent level of knowledge gained through relevant experience in a contracts, commissioning, procurement, facilities, operational management or business management environment.

Desirable

Recognised continued professional development.

Experience

Essential

Experience of supporting, administering or monitoring contracts, service level agreements or service specifications.
Experience of coordinating projects, service improvements or action plans.
Experience of procurement administration, including raising purchase orders, maintaining schedules, receipting goods or services, or equivalent financial administration.
Experience of reviewing performance information, audit findings or compliance data and escalating concerns.

Desirable

Experience of Auditing
Experience of Facilities Management
NHS experience

Additional Criteria

Essential

Practical working knowledge of contract management processes, service specifications, performance standards and relevant health and safety requirements, with the ability to seek specialist advice where required
A valid driving license

Desirable

Knowledge of Facilities management within the NHS
Knowledge of NHS financial instructions
Knowledge of PLACE (patient led Assessment of the Care of the Environment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For Help With Your Application, Contact

Ben Mears
Ben.mears@uhb.nhs.uk
01213714750

Pay scheme

Agenda for Change

Band

Band 5

Salary

£32073.00 to £39043.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working