Band 5 Assistant Contracts Manager - Facilities

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking an Assistant Facilities Contracts Manager to oversee the management and monitoring of a diverse portfolio of contracted facilities services across multiple hospital sites. You will work closely with operational teams, contractors and stakeholders to ensure services meet contractual standards and Trust objectives.

The role focuses on performance monitoring, audits, improvement initiatives and effective contract governance within a

Qualifications

• Experience in Facilities/Contract Management within large healthcare or similar settings.
• Ability to analyse performance data and produce actionable insights.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Support day-to-day management and monitoring of Facilities contracts.
• Monitor contractor performance against KPIs and service standards.
• Undertake audits, inspections and compliance checks.
• Investigate issues, identify trends and support improvement initiatives.
• Serve as a point of contact for contract queries and escalation.
• Build relationships with contractors, clinical teams and managers.
• Assist with contract reviews and performance reporting.
• Analyse data to support decision-making and governance activities.
• Assist with procurement and mobilisation of new contracts.

Skills

Facilities Management

Contract Management

Stakeholder Engagement

Data Analysis

Continuous Improvement

Job description

An exciting opportunity has arisen to join the Facilities Contracted Services Team at University Hospitals Birmingham NHS Foundation Trust as an Assistant Facilities Contracts Manager.

This is an ideal role for an ambitious Facilities professional looking to develop their career in contract management within one of the largest NHS Trusts in the UK. You will support the management and monitoring of a diverse portfolio of contracted Facilities services, ensuring that services are delivered safely, effectively and in accordance with contractual requirements, performance standards and Trust objectives.

Working closely with operational teams, contractors and key stakeholders, you will play a pivotal role in ensuring high-quality services that directly support patient care and staff experience across multiple hospital sites.

Main duties of the job

The successful candidate will:

• Support the day-to-day management and monitoring of Facilities contracts and associated in-house services.
• Monitor contractor performance against Key Performance Indicators (KPIs), service specifications and contractual standards.
• Undertake service audits, inspections and compliance checks.
• Investigate service issues, identify trends and support improvement initiatives.
• Act as a key point of contact for operational contract queries, ensuring issues are escalated appropriately.
• Build productive relationships with contractors, clinical teams and operational managers.
• Assist with contract review meetings and performance reporting.
• Analyse operational and performance data to support informed decision-making.
• Support governance, risk management and compliance activities across the service.
• Assist with procurement exercises, mobilisation of new contracts and service development projects as required.
• Organised, proactive and able to manage competing priorities.
• An excellent communicator with strong stakeholder engagement skills.
• Experienced in Facilities Management, Contract Management or Operational Service Management.
• Comfortable analysing performance data and producing reports.
• Committed to delivering high-quality customer-focused services.
• Able to work collaboratively across a complex healthcare environment.
• Passionate about continuous improvement and delivering value for money.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.