Facilities Contract Administrator

Dalkia UK; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday increasing with length

Life Assurance

Pension scheme

Private medical insurance

Employee recognition programmes

Employee Referral bonus

Volunteering day

Flexible Benefits Scheme

Company sick pay

Wellbeing programmes

Employee Assistance Programme

Full induction and training

Smartphone and Tablet / laptop

Uniform and PPE

Career portal access

Job summary

Dalkia UK is seeking a Contract Support Administrator based at EDF Hove with travel to London offices. You will provide day-to-day administrative and coordination support for facilities management services, handling work-order management, scheduling, record keeping, customer communications and issue escalation.

This role supports delivery of planned, reactive and quoted works by maintaining records, coordinating attendance and ensuring progress aligns with processes and KPIs.

Qualifications

• Experience in administration, helpdesk, scheduling or a similar support role.
• Experience maintaining electronic records and following agreed processes.
• Experience communicating with customers, colleagues or service providers.
• Experience managing competing tasks and time-sensitive priorities.

Responsibilities

• Work Order & Scheduling: Create, update and progress planned, reactive and quoted work orders within approved systems.
• Coordinate engineer and subcontractor appointments, access arrangements and attendance updates.
• Monitor outstanding and overdue tasks and escalate delays, missed appointments or service risks.
• Prepare basic operational reports, trackers and updates to support contract and facilities management teams.
• Provide clear and timely updates to customers, end users, engineers and internal teams.

Skills

Administration

Organisational skills

Attention to detail

Communication

Microsoft 365

CAFM systems

Multiple tasks management

Education

English proficiency

Numeracy and IT literacy

System training</

Tools

CAFM

Helpdesk software

Maintenance-management systems

Job description

Dalkia UK is seeking a Contract Support Administrator based at EDF Hove with travel to London offices. You will provide day-to-day administrative and coordination support for facilities management services, handling work-order management, scheduling, record keeping, customer communications and issue escalation.

This role supports delivery of planned, reactive and quoted works by maintaining records, coordinating attendance and ensuring progress aligns with processes and KPIs.