Service Operations Administrator

Dalkia Energy Services Ltd; Belfast City District; On-site; GBP 23,000 - 29,000; Full time

Job summary

Dalkia Energy Services Ltd. is seeking an organised admin and scheduling support to manage service contracts and coordinate between clients and engineering staff. You will handle calls, assign tasks to engineers, and keep time sheets and client portals up to date.

The role focuses on timely maintenance planning, accurate reporting, and maintaining strong relationships with clients and internal teams. A proactive, flexible team player will thrive in this people-first culture.

Qualifications

• Admin experience in busy office environments.
• Strong computer and software skills (MS Office, CAFM, ERP).
• Excellent interpersonal and communication abilities.
• Reliable and adaptable with a proactive approach.
• Team player with a flexible attitude to changing priorities.

Responsibilities

• Handle and manage calls via CAFM system to progress jobs quickly to completion.
• Assign jobs to field engineers and contractors.
• Review digital time sheets for field engineers.
• Schedule maintenance visits and client meetings.
• Prepare reports and KPI data for management.
• Maintain client portals and update project records in ERP.

Skills

Admin experience

Computer skills

Interpersonal skills

Reliability

Flexibility

Tools

CAFM system

ERP system

Job description

Dalkia Energy Services Ltd. is seeking an organised admin and scheduling support to manage service contracts and coordinate between clients and engineering staff. You will handle calls, assign tasks to engineers, and keep time sheets and client portals up to date.

The role focuses on timely maintenance planning, accurate reporting, and maintaining strong relationships with clients and internal teams. A proactive, flexible team player will thrive in this people-first culture.