Hard FM Contract Support Administrator

Dalkia UK; Lincoln; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme

Private medical insurance

Life assurance

Volunteer day

Wellbeing programmes

Employee Assistance Programme

Career development opportunities

Job summary

Dalkia UK is seeking a proactive Contract Support Administrator to help deliver Hard FM services at the University of Lincoln. You will coordinate maintenance tasks, monitor deadlines, and support engineers to meet targets, while keeping accurate records in the CAFM system.

With strong organisational skills and a collaborative approach, you will liaise with engineers, clients and end users, prioritise workloads and contribute to service improvements across the contract.

Qualifications

• Previous experience in a customer-facing, contract support or service-provider environment.
• Experience communicating with clients, engineers and end users.
• Experience coordinating multiple tasks and priorities to meet deadlines.
• Basic commercial awareness, including SLAs and KPIs.
• MS Office proficiency, including Outlook, Word and Excel.
• Experience using a CAFM system; Planon knowledge desirable.

Responsibilities

• Support contract delivery and KPI/SLA compliance to meet contractual requirements.
• Issue engineers' daily tasks via the CAFM system and help with scheduling.
• Provide regular updates and ensure efficient close-out of jobs.
• Attend meetings and communicate with team members, clients and end users.
• Assist with ordering materials and coordinating suppliers as needed.
• Deliver exceptional customer service and drive service improvements.
• Share information and updates to support continuous contract improvement.
• Support learning and development through reviews and coaching.

Skills

Communication skills

MS Office

Outlook

Excel

Education

GCSEs Maths & English

Tools

CAFM system

Planon

Job description

Dalkia UK is seeking a proactive Contract Support Administrator to help deliver Hard FM services at the University of Lincoln. You will coordinate maintenance tasks, monitor deadlines, and support engineers to meet targets, while keeping accurate records in the CAFM system.

With strong organisational skills and a collaborative approach, you will liaise with engineers, clients and end users, prioritise workloads and contribute to service improvements across the contract.