Front of House

Dalkia UK; Brighton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Pension

Private medical insurance

Employee recognition

Referral bonus

Flexible benefits

Sick pay

Wellbeing programme

EAP

Job summary

Dalkia UK, supporting EDF Energy at the Hove site, is seeking a Front of House/Receptionist to join the Facilities Management team. You will be the first point of contact, greet visitors, manage access, and support on-site operations from 8am to 5pm, Monday to Friday.

This role requires strong customer service, attention to detail and the ability to adapt to changing schedules. 40 hours per week with a professional, on-site presence.

Qualifications

• Experience in a customer facing role is required.

Responsibilities

• Welcome visitors and guests on arrival.
• Maintain reception area and logs with accuracy.
• Operate booking systems and support Facilities Manager.

Skills

Customer service

Communication

Data entry

Attention to detail

Team player

Tools

Booking system

Job description

About Dalkia UK

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

Dalkia have an opportunity for a Front of House / Receptionist to join our Facilities Management team at our client EDF office in Hove.

Hours

40 hours per week

Monday – Friday 8am – 5pm

General Overview

As one of the first points of contact at EDF Energy Hove, you must demonstrate excellent customer service and make all visitors to site comfortable with all arrangements.

Accompany visitors on site when needed and be the ‘expert' on site. You will be based in the reception area to carry out reception duties and welcome guests / delegates. You will be the focus and “guiding hand” to employees and visitors.

Key Accountabilities

• Ensure high welcoming standards and attention to detail is adhered to
• Ensure all data is captured and entered in a timely manner and that all requirements are accurately entered.
• Logging details of guests to site.
• Maintaining full and accurate written logs.
• To check all EDF and contractor passes ensuring all are up to date and valid.
• Maintain any luggage storage area in good order.
• To be fully conversant with the reception / facility computer systems including booking system and basic computer packages or have a willingness and aptitude to learn.
• Demonstrate a caring professional attitude at all times.
• Review the transport calendar making efficient use of the driving team
• Liaise closely with the Dalkia and EDF Energy teams to ensure accurate data is available and any escalations/changes are notified appropriately.
• Always maintain a smart appearance.
• Attend Meetings / Teleconferences as required.
• Maintain the strictly no smoking policy that exists on site.
• To be able to communicate with personnel at all levels.
• To be ready to change your own activities to meet different circumstances.
• To be responsive to the need to work extended / flexible hours if needed.
• To be friendly, pleasant and polite to your work colleagues
• To demonstrate a willing and positive manner.
• To attend team briefing and training sessions as required

Impact

The role requires someone with great attention to detail and a high desire to satisfy customer needs and exceed guest expectations. A collaborative and motivated working environment is desired. You will be the day to day eyes and ears of the Facilities Manager who will expect you to provide valuable support in all front of house. This post is a key cog in the smooth running of the site.

Complexity

This job will entail working in our EDF Hove office. Individuals will need to be calm and able to think on their feet. The following competencies will be key to your success in this role.

• Learning – Improves job performance and betters themselves
• Informing – Makes management aware of risks and improvement opportunities
• Customer centric – Is warm and welcoming toward internal and external customers
• Motivated – Is self-motivated and able to motivate and lift others
• Respectful – Of people, property and equipment
• A calm persona – reacts well under pressure
• Logical thinker – analyses situations and reacts in an appropriate way
• A good knowledge of the local area
• A good knowledge of local services and companies

Qualifications or Required Experience

• Previous experience in a similar customer facing role

Benefits

• 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
• Life Assurance
• Pension scheme
• Private medical insurance (after 1 year service)
• Employee recognition programmes which reward exceptional achievements
• Employee Referral bonus with generous bonuses for ‘referring a friend'
• The opportunity to use one working day per year volunteering to help the local community
• Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
• Company sick pay
• Access to wellbeing programmes
• Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
• Full induction and training
• Smartphone and Tablet / laptop (where applicable for role)
• Uniform and PPE (where applicable for role)
• Access to our extensive career portal with career planner tool and online learning

Our Values

People First – It starts with health, safety and wellbeing

Better Together – A collaborative team

Trusted Partners – Dedicated to our clients' success

Taking Responsibility – Making a positive difference

Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you