Facilities Concierge

BAM UK & Ireland; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

BAM UK & Ireland is recruiting a Facilities Concierge to join the FM Segment and be based at our Oldham offices. Hours are 8.00am–4.00pm, Monday to Friday, with flexibility to suit business needs.

The role focuses on maintaining high standards of cleanliness and presentation, acting as the on-site liaison, and delivering concierge-style support to building users and visitors.

Qualifications

• Strong customer service background from hospitality, front-of-house, facilities, or workplace experience roles.
• Excellent communication skills and ability to build relationships with stakeholders at all levels.
• Good organisational skills with the ability to manage multiple priorities.
• Professional and approachable manner with a focus on delivering high-quality service.
• Basic awareness of workplace health and safety and building etiquette (non-technical).

Responsibilities

• Maintain a visible presence across the building, proactively monitoring workplace, cleaning, and presentation standards.
• Quality check cleaning delivery against contractual standards and report shortfalls through FM channels.
• Act as an on-site liaison between the outsourced FM contract team and the in-house office team.
• Identify building issues and log them through FM systems, ensuring appropriate follow-up.
• Coordinate immediate workarounds to minimise operational disruption when issues arise.
• Provide concierge-style customer service, responding to queries and directing building users appropriately.
• Assist with visitor experience, including supporting reception and ensuring smooth guest arrival where required.
• Support occasional events, including room readiness checks, logistics, and coordination.
• Provide support to the in-house Office Manager and Coordinator, including cover for absence.
• Assist with deliveries, movement of items, and ad-hoc workplace support tasks.
• Undertake any other reasonable duties to support a safe, clean, and efficient building environment.
• Maintain awareness of workplace health & safety requirements, escalating risks appropriately.

Skills

Customer service

Communication

Organisation

Professionalism

Attention to detail

Calm under pressure

Job description

Building a sustainable tomorrow

BAM UK & Ireland are recruiting a Facilities Concierge to join our FM Segment of the business and to be based out of our offices in Bower House in Oldham. Working 8.00am - 4.00pm Monday to Friday. The working hours may change to suit the needs of the business.

Making Possible

• Maintain a visible presence across the building, proactively monitoring workplace, cleaning, and presentation standards.
• Quality check cleaning delivery against contractual standards and report shortfalls through FM channels.
• Review the quality and workmanship of small works and tasks undertaken by contractors, escalating issues appropriately.
• Act as an on-site liaison between the outsourced FM contract team and the in-house office team, ensuring smooth communication and coordination.
• Identify building issues and log them through the correct FM systems, ensuring appropriate follow-up.
• Coordinate immediate workarounds to minimise operational disruption when issues arise.
• Provide concierge-style customer service, responding to queries and directing building users appropriately.
• Assist with visitor experience, including supporting reception and ensuring smooth guest arrival where required.
• Support occasional events, including room readiness checks, logistics, and coordination.
• Provide support to the in-house Office Manager and Coordinator when required, including cover for absence.
• Assist with deliveries, movement of items, and ad-hoc workplace support tasks.
• Undertake any other reasonable duties to support a safe, clean, and efficient building environment.
• Maintain awareness of workplace health & safety requirements, escalating risks appropriately without undertaking technical tasks.

What's in it for you?

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

What do you bring to the role?

• Strong customer service background from hospitality, front-of-house, facilities, or workplace experience roles.
• Excellent communication skills and ability to build positive relationships with stakeholders at all levels.
• Proactive, observant, and able to anticipate issues before they escape.
• Good organisational skills with the ability to manage multiple priorities.
• Professional and approachable manner with a focus on delivering high-quality service.
• Basic understanding of workplace health & safety and building etiquette (non-technical).
• Confidence in monitoring standards and reporting issues constructively.
• Ability to remain calm and adaptable within a dynamic environment.
• Comfortable acting as the 'eyes and ears' for the FM contract on site.

About BAM

Building a sustainable tomorrow. That's our mission and our promise at BAM. It's how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We're on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".

Closing date for Application is 14 August 2026.