Facilities Assurance & Compliance Officer

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 42,000 - 62,000; Full time

Job summary

East Suffolk and North Essex NHS Foundation Trust in Ipswich is seeking a Contract Monitoring Officer to join the Estates & Facilities team. You will oversee contracted services, lead inspections, audits and quality assessments, and monitor KPIs/SLAs to drive continuous improvement across cleaning, catering, logistics, security and related FM functions.

The role is 100% site-based with significant travel between sites.

Qualifications

• Experience in audit, compliance or quality assurance within facilities services.
• Ability to monitor and improve contracted services.
• Strong stakeholder engagement across healthcare environments.

Responsibilities

• Carry out inspections, audits and monitoring across FM services.
• Assess contractor performance against KPIs, SLAs and standards.
• Undertake environmental cleanliness inspections per healthcare standards.
• Monitor and record performance, non-compliance and corrective actions.
• Analyze data to identify trends and improvement opportunities.
• Support production of performance reports and assurance information.
• Escalate safety or service concerns as needed.
• Build relationships with clinical teams, contractors and stakeholders.
• Contribute to governance and continuous improvement across Estates and Facilities.

Skills

Audit experience

Compliance

Quality assurance

Facilities management

Job description

East Suffolk and North Essex NHS Foundation Trust in Ipswich is seeking a Contract Monitoring Officer to join the Estates & Facilities team. You will oversee contracted services, lead inspections, audits and quality assessments, and monitor KPIs/SLAs to drive continuous improvement across cleaning, catering, logistics, security and related FM functions.

The role is 100% site-based with significant travel between sites.