Monitoring Officer

East Suffolk and North Essex NHS Foundation Trust; Ipswich; Presencial; GBP 42 000 - 62 000; Tempo integral

Resumo da oferta

East Suffolk and North Essex NHS Foundation Trust in Ipswich is seeking a Contract Monitoring Officer to join the Estates & Facilities team. You will oversee contracted services, lead inspections, audits and quality assessments, and monitor KPIs/SLAs to drive continuous improvement across cleaning, catering, logistics, security and related FM functions.

The role is 100% site-based with significant travel between sites.

Qualificações

• Experience in audit, compliance or quality assurance within facilities services.
• Ability to monitor and improve contracted services.
• Strong stakeholder engagement across healthcare environments.

Responsabilidades

• Carry out inspections, audits and monitoring across FM services.
• Assess contractor performance against KPIs, SLAs and standards.
• Undertake environmental cleanliness inspections per healthcare standards.
• Monitor and record performance, non-compliance and corrective actions.
• Analyze data to identify trends and improvement opportunities.
• Support production of performance reports and assurance information.
• Escalate safety or service concerns as needed.
• Build relationships with clinical teams, contractors and stakeholders.
• Contribute to governance and continuous improvement across Estates and Facilities.

Conhecimentos

Audit experience

Compliance

Quality assurance

Facilities management

Descrição da oferta de emprego

Help us ensure high-quality facilities services that support outstanding patient care We are looking for a motivated and detail-oriented Monitoring Officer to join our Estates & Facilities team. This is an exciting opportunity to play a key role in assuring the quality, safety and performance of our Facilities Management services, helping to ensure that patients, visitors and staff benefit from clean, safe and welcoming environments. As a Contract Monitoring Officer, you will support the monitoring and assurance of a diverse range of contracted services, including:

• Cleaning Services
• Catering Services
• Logistics and Portering
• Security Services
• Car Parking Services
• Visitor Services
• Associated Soft Facilities Management functions

You will undertake inspections, audits and quality assessments, monitor contractor performance against agreed standards and performance measures, and support the identification and resolution of service issues to drive continuous improvement. This position requires significant travel between sites and is 100% site based.,

• Carry out planned and responsive inspections, audits and monitoring activities across FM services.
• Assess contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), service specifications and quality standards.
• Undertake environmental cleanliness inspections in accordance with national healthcare cleanliness standards.
• Monitor and record service performance, non-compliance and corrective actions.
• Analyse audit and performance information to identify trends and improvement opportunities.
• Support the production of performance reports, dashboards and assurance information.
• Escalate concerns relating to patient safety, infection prevention, food safety, security or service delivery where appropriate.
• Build effective working relationships with clinical teams, ward managers, matrons, Infection Prevention and Control colleagues, contractors and other stakeholders.
• Contribute to governance, compliance and continuous improvement activities across the Estates and Facilities service.

This role offers an excellent opportunity for someone with audit, compliance, quality assurance or facilities experience to develop their career within the NHS. You will have a direct impact on patient environments and service quality by helping ensure contracted services consistently meet the high standards expected.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.