Senior Compliance Officer

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 52,000 - 76,000; Full time

Job summary

East Suffolk and North Essex NHS Foundation Trust is seeking an enthusiastic, highly organised Senior Compliance Officer to join our Estates and Facilities team. This role supports the safety, compliance and performance of a large Facilities Management contract across Cleaning, Catering, Logistics, Portering, Security, Car Parking and related services.

You will lead monitoring, audits and inspections, review contractor performance against KPIs and SLAs, investigate incidents and drive continuous

Qualifications

• Experience in compliance monitoring and assurance activities.
• Knowledge of health and safety and regulatory standards.

Responsibilities

• Lead and coordinate monitoring, audit and inspection programmes across Facilities Management services.
• Review and analyse contractor performance against KPIs, SLAs and contractual requirements.
• Undertake environmental cleanliness audits and other assurance activities in line with national healthcare standards.
• Investigate service failures, complaints, incidents and contractual non-compliance, ensuring corrective actions are implemented and monitored.
• Produce reports, dashboards and management information to support governance and decision-making.
• Support external inspections, PLACE assessments, internal audits and regulatory reviews.
• Build effective working relationships with service providers, clinical teams and stakeholders across the Trust.
• Provide guidance and support to Monitoring Officers and colleagues involved in assurance activities.
• Contribute to continuous improvement initiatives that enhance service quality, compliance and value for money

Job description

We are looking for an enthusiastic, motivated and highly organised Senior Compliance Officer to join our Estates and Facilities team. This is an exciting opportunity to play a key role in assuring the quality and performance of a large Facilities Management contract covering Cleaning, Catering, Logistics, Portering, Security, Car Parking, Visitor Services and associated support services across the Trust. Working closely with clinical teams, operational managers and our contracted service provider, you will help ensure that facilities services are safe, effective, compliant and delivered to the highest standards for patients, visitors and staff. This position requires significant travel between sites and is 100% site based., As a Senior Compliance Officer, you will:

• Lead and coordinate monitoring, audit and inspection programmes across Facilities Management services.
• Review and analyse contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and contractual requirements.
• Undertake environmental cleanliness audits and other assurance activities in line with national healthcare standards.
• Investigate service failures, complaints, incidents and contractual non-compliance, ensuring corrective actions are implemented and monitored.
• Produce reports, dashboards and management information to support governance and decision-making.
• Support external inspections, PLACE assessments, internal audits and regulatory reviews.
• Build effective working relationships with service providers, clinical teams and stakeholders across the Trust.
• Provide guidance and support to Monitoring Officers and colleagues involved in assurance activities.
• Contribute to continuous improvement initiatives that enhance service quality, compliance and value for money

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A