Facilities Assistant - London

Starling Bank; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading digital bank as a Facilities Assistant, dedicated to creating a welcoming and efficient environment. This role involves managing facilities operations, ensuring a high standard of service for visitors and staff, and contributing to a dynamic workplace culture. Ideal candidates will have strong organisational skills, a customer service focus, and previous experience in facilities management.

Benefits

25 days holiday plus public holiday allowance

Extra day off for your birthday

Enhanced pension scheme

Private Medical Insurance

Life insurance at 4x salary

Generous family-friendly policies

Access to Perkbox for discounts

Qualifications

• Previous experience in Facilities Management in a corporate environment.
• Ability to work independently and as part of a team.
• Effective communication skills and a strong customer focus.

Responsibilities

• Support the delivery of an efficient facilities service in the office.
• Manage visitor reception and handle incoming calls.
• Carry out daily building walk rounds and report maintenance issues.

Skills

Organisational Skills

Customer Service

Attention to Detail

Job description

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. An exciting opportunity has arisen for a Facilities Assistant to join the team. We are looking for a motivated, hands on individual with a background in Facilities Management. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to providing a welcoming and professional environment for our people, clients and visitors.

As the Facilities Assistant, you’ll be responsible for supporting the delivery of an efficient, effective and flexible facilities service, to enable the successful operation of the property.

The working hours for this role would be Monday-Friday, between the hours of 8am and 6.00pm and this role is based in the office 5 days a week.

Please note, this role will close at 12pm on Monday 30th June.

The main purpose of this role is to help with the effective running of the Facilities function for our London office. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management and external contractors.

You will also:

• Provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome.
• Assist with meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• Daily building walk rounds, reporting faults, building issues and housekeeping. Ensuring the office, meeting rooms and kitchens are tidy and fully stocked.
• To carry out regular checks of the office and meeting rooms to ensure correct set up and readiness for use, including rearranging furniture and room layouts as required.
• Taking on new tasks and assisting the wider UK Facilities team as and when required.
• Receiving and processing the organisation's incoming and outgoing post and following due procedures.
• Various administrative tasks to support the business; printing and posting ad hoc letters received in the Facilities inbox.
• Health and Safety responsibilities including admin and updating H&S signage/info posters.
• To replenish meeting rooms, as required with stationery, refreshments and all hospitality is served promptly and to the highest standards.
• Responsible for checking all AV and Tech equipment and providing support when required.
• To maintain appropriate stationery stocks throughout the office floors.
• Log all issues (air con temperature, lighting, broken doors/furniture, utility usage etc), organising repair works with building management and contractors.
• Ensure external contractors attend site as per maintenance schedule and that all necessary documentation including RAMS and training certificates are available in advance.

This is an ideal position for someone approachable and enthusiastic! You will need close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills. A proactive approach will need to be taken to ensure the prompt resolution of all day-to-day opportunities.

This is a fast paced and varied role at the heart of our business. If you are someone with a ‘can do’ attitude, who is flexible, professional and proactive, with experience working within a corporate facilities team; we want to hear from you!

You should:

• Have previous Facilities experience in a corporate environment
• Have the ability to work independently and collaborate as part of a team
• Be an effective communicator
• Operate calmly under pressure with a strong customer focus
• Be able to demonstrate a professional and organised approach to the role with a growth mindset and close attention to detail

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.